9-1-1 Dispatcher

Lancaster, OH
Fairfield County Sheriff

Salary: $45,884.80 Annually

Position Summary:

Under general supervision is responsible for answering calls from the public and other public safety agencies, and dispatching the appropriate emergency agency and/or equipment; performs other duties as required.

Essential Functions:

  • Operates a computerized E-911 Emergency Telecommunications System, a Computer Assisted Dispatch (CAD) system, a multi-channel Communications Control Dispatch Radio System, a Telecommunications Device for the Deaf (TDD), and a National Warning System;
  • Answers incoming calls for emergency police, fire, and/or medical services;
  • Verifies addresses and locations of the emergency incidents using the automated identification and location systems and available resources;
  • Asks questions of callers to obtain information to properly identify the specific type and priority level of emergency in order to facilitate the appropriate emergency response;
  • Transfers calls to the correct jurisdictions and refers non-emergency calls to the appropriate agency or jurisdiction when necessary;
  • Track calls for service, unit dispatching, and updates call records using the CAD system;
  • Constantly monitors the status of all units on duty in the field;
  • Inputs information into a computer in accordance with established protocol;
  • Performs queries upon request by police officers and other authorized personnel using a computerized national, state, and regional crime information system;
  • Takes appropriate follow-up actions in response to hang up calls to ensure proper emergency response;
  • Activates and/or coordinates the emergency operations center upon notification;
  • Completes various forms and logs
  • Makes notifications for requests for wreckers from the field units;
  • Conducts/participates in training and/or drills
  • Activates the County wide Tornado system and/or search and rescue services
  • May provide pre-arrival instructions to callers regarding actions to be performed until emergency personnel arrive on the scene;
  • May maintain contact with callers until emergency response units arrive on scene;
  • May provide training, mentoring, or coaching to trainee-level personnel and prepare detailed documentation of training;
  • May prepare informal written reports.

Requirements:

  • Must be a United States Citizen.
  • Must have a high school diploma or equivalent (GED).
  • Must be at least 18 years of age.
  • Must have a valid driver’s license.