The City of Palo Alto has an exciting opportunity for
individuals interested in being a Dispatcher located in our
Police Department. Our Dispatch Center is unlike other Dispatch
Centers, where we dispatch to Police/Fire/Utilities/Public Works
and Animal Services. The Police Technical Services Division is
recruiting for multiple Public Safety Dispatcher I & II
positions. Under general supervision, the Communications Public
Safety Dispatcher dispatches emergency and non-emergency
equipment and personnel for user agencies in response to
calls-for-service including police, fire, paramedics, ambulance,
utilities, public works and animal control services; provides
information to the public; provides information to the user
NOTE: Please be advised from the time of posting this
process has multiple phases which can take up to a year to be
offered a position
NOTE: Applicants must submit a passing Critical Exam with
application. You will receive your results after you have taken
the exam. (see Selection Process below)
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Receives telephone complaints concerning crimes and police
emergencies and dispatches appropriate police patrol units
by radio to investigate. Relays instructions and questions
for field units.
Receives telephone information concerning fire and medical
emergencies and dispatches appropriate fire and ambulance
units by radio. Relays instructions and questions from field
Receives telephone complaints concerning utilities and
public works emergencies and dispatches appropriate service
units to make repairs. Relays instructions and questions
from field units.
Receives telephone complaints concerning animals and
dispatches appropriate animal control units to investigate.
Relays instructions and questions from field units.
Receive and transmit the above information by operating
communication consoles, two-way radio, telephone, paging,
various computers including both manual and computer-aided
dispatch systems, voice intercom, fire alarm and intrusion
Maintain appropriate records, computer data base, maps,
diagrams, and written procedures relating to such
Operate conventional/automated office machines and
Prepare special reports as may be required assigned.
Perform related duties as assigned.
Dispatcher 1 - This is the entry-level classification of the
Public Safety Dispatcher series and receives general direction
from the Lead Public Safety Dispatcher. This class is
distinguished from the Public Safety Dispatcher II position in
the the Public Safety Dispatcher I receives extensive training
on computer-aided dispatch systems as well as policies and
procedures related to emergency communications. Public Safety
Dispatcher I’s are not expected to perform with the same
independence of judgment and discretion as are positions
allocated to the II level. This class is typically used as a
training class and employees work under immediate supervision
while learning job tasks.
Dispatcher II - This is the journey level classification of the
Public Safety Dispatcher series and performs the full range of
dispatch duties with a high degree of independence. Incumbents
receive requests for assistance; evaluate criticality and type
of response needed; dispatch personnel to assist with the
reported situation; monitor the situation for changes and safety
of personnel for the duration of the response. Work is often
performed under pressure. This class is distinguished from
Public Safety Dispatcher, Lead by the latter’s responsibility to
plan, organize and supervise an assigned shift of the Dispatch
APPLY NOW FOR JOB