Telecommunicator Trainee

Salary: $19.35/hour

Essential Functions:

• Essential duties of a telecommunicator include receiving calls, monitoring radio frequencies, and monitoring intrusion and fire alarms in a fast, courteous, accurate, and efficient manner; ascertaining nature and location of service required;
• Taking action(s) needed to ensure service is provided;
• Documenting response activities; operating console equipped with multiple computer terminals, mapping and camera systems, radio channels, telephone lines, and keyboard, etc.;
• Providing callers with medical and/or other emergency instructions prior to arrival of emergency units; calming callers as needed to extract pertinent information;
• Remaining alert during up to 12-hour shift with consistent steadiness, courtesy, or patience and regardless of workload; completing training as directed;
• Staffing and operating field equipment; maintaining confidentiality; and performing other duties as required.

Requirements:

• Qualifications required of trainees are a high school diploma or GED;
• Fluency in English; data entry skills that allow for accurate, efficient recording of communications recorded in real-time or later;
• Demonstrated abilities to work, organize, and operate with a high level of productivity when under pressure; demonstrated abilities to effectively handle multiple differing tasks simultaneously;
• Superior accuracy in all duties; learns ad demonstrates capacity for work and essential duties of job via successful completion of 12-week training program provided through the employer.