Telecommunicator – Police

Salary: $43,201.60 – $56,160.00 Annually

Closing Date: 12/31/2025

Position Summary:

Performs routine telecommunications work in receiving and processing emergency and non-emergency calls for the police and fire department under the supervision of a Telecommunicator Lead or Communications Manager. You will be responsible for receiving and prioritizing 911 and non-emergency telephone calls from the public, dispatching appropriate public safety officials, and maintaining open lines of communication with public safety during emergency situations.

Essential Functions:

• Manages multiple tasks under pressure by taking emergency calls while simultaneously viewing maps, entering information into dispatch software, and coordinating response efforts in real time.
• Receives incoming calls from the public via a multi-line phone system, assesses service requests, and determines the appropriate public agency to address the situation. Prioritizes calls based on urgency and severity, ensuring a swift response to critical incidents.
• Handles after-hours calls for various services, including animal control, utilities, street maintenance, and traffic signal malfunctions, ensuring seamless coverage around the clock.
• Operates the Telecommunication Device for the Deaf (TTY), conducting weekly system tests to ensure accessibility and reliability for all users.
• Dispatches police and fire officials to emergency situations using multi-channel radio systems, maintains communication with officers, and coordinates additional units based on evolving circumstances.
• Monitors the self-initiated activities of officers, providing them with critical information from the NCIC system to assist with ongoing investigations and actions.
• Maintains accurate records of authorizations, warrants, and other essential information related to DCI/NCIC entries, ensuring compliance with operational procedures.
• Utilizes the eWarrants system to check for outstanding warrants and communicates real-time results to officers in the field, aiding their decision-making process.
• Keeps detailed logs of criminal history and updates relevant databases in a timely manner to support law enforcement efforts.
• Coordinates multi-agency responses with telecommunicators from other agencies for large-scale events or other emergency situations.
• Handles public contact with tact, firmness, and decisiveness, ensuring that all communications are in alignment with department policy, as well as federal and state law.
• Closes telecommunications calls for service, ensuring that fire and police units are accounted for and returned to service promptly after resolving incidents.
• Completes other related duties as required, contributing to the efficient operation of the telecommunications team and supporting broader departmental functions.

Requirements:

• U.S. Citizenship
• High School Diploma or GED equivalency
• At least six (6) months of work experience in a dispatch function or extensive public contact role.
• NC DCI Certification or ability to obtain within first six (6) months (Modules 1, 2 and 3).
• Basic Telecommunicator Certificate through NC Sheriff’s Standards or the ability to obtain within first six (6) months.

Preferred Requirements:

• Prior experience in a law enforcement or fire/EMS environment
• Current certification as an emergency service Telecommunicator by NC Sheriffs’ Standards