Telecommunicator I – Trainee

Silver City, NM
Grant County Sheriff

Salary: $17.13

Position Summary:

Receives incoming calls, and dispatches appropriate personnel and equipment to scene of emergency and non-emergencies; interviews caller to determine nature of the problem and determines availability of resources. Enters in information for the CAD system and NCIC.

Essential Functions:

  • Operates radio broadcasting and receiving equipment, computer and teletype equipment, and operates a multiple telephone console. Must speak clearly, work under stress and make multiple decisions immediately.
  • Interviews caller to determine the nature of the problem; delivers the information through the radio and CAD systems in accordance with proscribed procedures.
  • Scans CAD computer screens to determine and be aware of available resources.
  • Relays all information to responding units, as it was given by the caller.
  • Types commands on computer keyboard to update calls with CAD to maintain the integrity of information to the responding units that use the CAD system.
  • Tests communications fire paging systems to ensure serviceability.
  • May provide pre-arrival EMD instructions to caller.
  • Acts as a central point for information.
  • Must have integrity and do so without being un-truthful during the performance of his/her duties.
  • Works day or night shifts, holidays, weekends to include Sundays; will be asked to participate in shift bids in accordance with seniority as described in the current Union Contract.
  • May be exposed to belligerent or irate callers.
  • Does not act or have supervisory control.
  • Will enter NCIC documents and requests in the required format. Will assist other Communication Operators in 2nd checking entries as require by NCIC FBI Rules and Regulations.

Requirements:

  • High School diploma or equivalent.
  • Experience in use of computer terminal and/or multi-line telephone systems.
  • Must maintain a “Valid” New Mexico Driver’s License” or equivalent issued by another state.
  • Must pass all of certifications to pass probation and receive raise.
  • Must per able to multi-task and work under pressure as a professional.
  • Must successfully pass a hearing and drug/alcohol test.
  • Must submit typing test result with application.

Preferred Requirements:

  • NMLEA Dispatch Certification, NMLETS and NCIC Certification, Emergency Medical Dispatch (EMD) Certification, American Heart Association CPR and AED Certification, FEMA ICS 100, 200 – NIMS 700 and 800.