Telecommunicator I

Fairfield, CT
Fairfield Police Department

Salary: $27.00 – $40.00 Hourly

Closing Date: 3/31/2025

Position Summary:

Telecommunicator is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems and other computer systems. Responsible for receiving, coordinating and disseminating critical information from various sources for multiple jurisdictions and maintaining radio contact with mobile/field units to monitor response, progress and any needed support. This position works in the Communications Center which is responsible for answering 9-1-1 calls in a 24/7 operation. Performs other duties as required.

Essential Functions:

  • Use a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services. Determine the nature and location of the emergency; determine priorities, and dispatch police, fire, ambulance or other emergency units as necessary and in accordance with established procedures. Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units.
  • Answer non-emergency calls for assistance. Enter, update and retrieve information from a variety of computer systems. Maintain accurate, up-to-date files and logs.
  • Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data. Monitor several complex public safety radio frequencies. Operate a variety of communications equipment, including radio consoles, telephones and computer systems.
  • Relates effectively to those contacted in the course of work. Prepare reports as required. Use good judgment in making decisions, in emergency and routine situations. Perform other duties as required.
  • Utilize multiple online systems to augment and enhance performance.
  • Public safety dispatchers work shift assignments including weekends and holidays in a 24/7 operation.

Requirements:

  • Must obtain all required State of Connecticut and Fairfield County Regional Dispatch Center certifications within six months of hire and maintain certification throughout the course of this assignment with the Department.
  • Holidays, weekends, irregular hours and shift work are required with possible extension of shift hours, at times with short notice.
  • Limited travel in all (adverse) weather conditions is necessary.
  • Requires a high school diploma or GED.
  • Must successfully complete the examination process.
  • Must successfully complete all required certification training
  • Must be able to maintain all required certifications