Telecommunicator

Salary: $17.7843-$26.6766 Hourly

Position Summary:

Under general supervision of the Communications Supervisors, the purpose of the position is to receive emergency calls from citizens and to dispatch appropriate units for fire, rescue, local law enforcement agencies, and Duplin County Sheriff’s Office based on operating guidelines. Employees in the classification perform skilled communications work. Position is responsible for operating communications equipment; receiving calls and dispatching assistance; monitoring and responding to radio traffic; entering all complaints and dispositions into the computer system; and maintaining logs and records of communications activities. Performs related work as requested.

Essential Functions:

• Answers incoming emergency telephone calls and requests appropriate information.
• Dispatches call to appropriate agencies based on determination made from information received and standard operating guidelines.
• Monitors radio traffic for requests for assistance from responders and to document pertinent times of units responding.
• Maintains call logs and records of radio traffic requesting assistance. Prepares criminal history requests for appropriate individuals.
• Assigns and tracks incident numbers for fire and EMS. Transmits and receives information via DCI as needed for related agencies.
• Appropriately files, retrieves, enters, modifies, clears, and cancels DCI records and documentation for law enforcement agencies with a valid service agreement. Maintain records to assist with confirming entries and computerized hits received for other agency entries with a valid DCI service agreement. Operates a computer terminal connected to a network which includes the Division of Criminal Information (DCI), the National Crime Information Center, and a variety of other local and state databases to retrieve and submit information. Corresponds with local police departments, Duplin County Sheriff’s Office, and other law enforcement agencies or public service jurisdictions through this system; processes and maintains records of information obtained. Works with a variety of law enforcement agencies performing criminal history checks and providing driving histories, and vehicle registration information. Utilizes computerized data entry equipment and various windows based software programs. Relays problems and/or complaints to the Supervisor. Answers non-emergency calls for the Sheriff’s Office and the Water Department after regular business hours and when calls are transferred for relay purposes. Assists other counties with misrouted emergency calls.
• Requests mutual aid from other county agencies as requested or needed based on standard operating guidelines.
• Required to attend appropriate training classes deemed necessary for proficiencies in job performance. Required to work when notified and requested for emergency situations (employee shortages, inclement weather.)Requests Medical Examiners as needed or requested.
• Utilizes schedules to make contact with appropriate agent/officer and to serve as the liaison to provide them information for the following agencies: Mental Health Commitment Officers; Magistrates; Social Services; Department of Transportation, Narcotics; Detectives; East Pointe; Probation; Animal Control; Public School Bus; Fire Marshal; Forestry Service; Court Dates; and Emergency Management.
• Advise officers of preplanned residential checks to be performed. Broadcast Weather Alerts and inclement weather conditions.
• Broadcast road closing information, BOLO’s, weather alerts, fire ratings and conditions. Logs information received from Repossession Companies on repossessed vehicles. Contact Funeral Homes, according to rotation schedule, for transports of DOA.
• Assist Solid Waste Officer by documenting complaints regarding illegal dumping.

Requirements:

• High School Diploma or GED; 2 years of computerized data entry experience or secretarial/clerical work, fluent typing skills; and knowledge of windows based operating computer systems.
• Must have excellent communications skills: clear speaking voice and excellent hearing.
• Must be able to obtain Telecommunicator Certification within 1 year.
• Knowledge of the geographical layout and county road name system for Duplin County is preferable. In accordance with the county’s drug free workplace policy, employees will be subject to pre-employment and random drug screening.
• Possession of valid drivers’ license issued by the State of North Carolina.
• Must be able to obtain DCI Certification in General Inquiries (Module 1), Criminal Records (Module 2), DCIN/NCIC File Transactions (Module 3) within 120 days.
• Must be able to obtain Telecommunicator Certification.
• Must have the ability to be able to multi-task: answer phones, monitor radio traffic and know where units are located, and document information at the same time.