Telecommunications Officer

Position Summary:

Performs intermediate technical work dispatching law enforcement, fire, non-emergency and public safety services on an assigned shift, and related work as apparent or assigned. Work is performed under the limited supervision of the Telecommunication Supervisor.

Essential Functions:

• Operates emergency communication system; answers all emergency calls; receives complaints and requests for service; obtains necessary information and dispatches appropriate personnel and/or advises callers of proper contact for assistance or information.
• Receives requests and supplies information regarding warrants; sends and receives messages regarding vehicle registrations, driver’s license information, etc.
• Sends radio transmissions to officers and other agencies to obtain officer and community assistance; maintains radio contact with dispatched personnel; provides pre-arrival and post dispatch instructions.
• Transmits and receives information via Texas Crime Information Center (TCIC) and National Crime Information Center (NCIC) networks on a computer terminal; verifies and enters warrants, citations, trespass warnings into system for officers and the courts.
• Maintains and enters reports into records management system; processes incoming and outgoing criminal papers; records details of calls for service.
• Provides customer service to department visitors; receives and responds to requests for information.
• Receives, receipts, and maintains records for various fees; performs daily procedures for money drawer count for charge of reports and accounts for money in receipt book.
• Complete assigned health and safety courses to create a safe work environment

Requirements:

• High School / GED
• Must meet and maintain all department, State and Federal training and education requirements for position
• Valid driver’s license in the State of Texas
• Obtain Texas commission on Law Enforcement (TCOLE) Basic Telecommunications certification within six months.