Telecommunications Officer

Murphy, TX
Murphy Police Department

Salary: $50,692.07 – $51,705.91 Annually

Position Summary:

Under direct supervision of the Telecommunications Supervisor, receives and dispatches requests for police, fire, ambulance, and animal control emergency and non-emergency services.

Essential Functions:

  • Operates a multi-line communication system
  • Answer phones and directs callers to the appropriate city employee
  • Monitors and broadcasts on communication radio equipment
  • Dispatches police, fire and emergency medical units and animal control as well as other city departments, such as public works and parks and recreation, as needed
  • Operates various telecommunication, multi-channel radio equipment, and Enhanced 911 system
  • Assigns police, fire, and ambulance support elements to routine/emergency calls for service
  • Records all activities and locations of police units and animal control units
  • Uses computer terminals to make entries and inquiries and interprets the responses from various automated databases
  • Provides Emergency Medical Pre & Post Arrival Instructions
  • Retrieves Driver’s License and Vehicle Registration data from computer system
  • Checks for outstanding warrants, stolen vehicles and articles
  • Enters and clears warrants and stolen articles from department to TCIC/NCIC computer
  • Operates video recording, closed circuit television, and tape logging equipment
  • Communicates with the hearing and speech impaired by a teletype system
  • Screens and forwards telephone calls for the police, fire department, and animal control departments
  • Is aware of and able to review the city’s crime analysis software, such as RaidsOn Line and review crime trends as indicated with their respective shifts regularly
  • Able to operate the city-wide locking control system, setting opening and closings according to scheduled events
  • Develops own knowledge, skills and abilities to enhance and ensure continued success and meets all mandated training requirements as specified by TCOLE for the maintenance of a licensed telecommunicator
  • Operates computers, telephones, radios, recorders, and other technical equipment
  • Adheres to personnel safety, departmental policies and procedures, and Administrative Orders
  • Performs other related duties as assigned

Requirements:

  • High School Graduate or General Education Diploma (GED)
  • Licensed Telecommunicator or able to obtain license within specified period designated by the Texas Commission on Law Enforcement (TCOLE)
  • Valid Texas Class C Driver’s License – driving record must be in compliance with City policy
  • May be required to pass a drug screen and/or pre?employment job performance assessment
  • MUST ACCEPT ON CALL DUTY STATUS AND WORK FLEXIBLE HOURS TO INCLUDE ALL SHIFTS INCLUDING NIGHTS, WEEKENDS, AND HOLIDAYS

Preferred Requirements:

  • Two (2) years of municipal Police, Fire, and 911 enhanced dispatching experience
  • Current Telecommunications License as issued by TCOLE
  • Certified Emergency Medical Dispatch