Sheriff’s Department – 911

Salary: $21.54/hour

Position Summary:

Under the direct supervision of the 911 Sergeant, the Dispatcher receives requests for police, fire, emergency medical and other types of assistance from the public. The Dispatcher dispatches and or relays calls for service to the appropriate agencies or units. 911 Central Dispatch is a 24-hour operation. Employees will be required to work any shift, including weekends and holidays, and will be required to work overtime as needed.

Essential Functions:

1. Receives incoming 911 emergency and non-emergency phone calls from the public requesting police, fire, emergency medical, or other assistance.
2. Refers non-emergency calls to the appropriate agencies or departments.
3. Classifies the nature of call. Determines the priority of call. Determines the appropriate emergency service agency (s) to handle the call.
4. Monitors status charts and computer screen to determine units available.
5. Monitors internal alarm system (s) that indicate location of fire or other emergency.
6. Assists emergency service units in the field by securing and verifying information through computers, department’s files, records and other available sources of data.
7. Obtains and coordinates the assistance of police, fire medical, wrecker, utility, public works departments and other agencies as needed.
8. Maintains accurate records of complaints, logs, and information received.
9. Operates two-way radio to dispatch police, fire, medical, and other personnel and equipment and to relay instructions or information to remove units.
10. Operates recorders, E911 displays, computer aided dispatching equipment / software, LEINand NCIC computers / software, typewriters, and other dispatch-related equipment.
11. Trains new Dispatchers and assists the 911 Sergeant in evaluating the progress and/or performance of probationary employees.
12. Keep work area clear and free of clutter.
13. Perform other related duties as required and/or directed.

Requirements:

1. High school graduate or GED equivalent.
2. Preferably a minimum of 2 years education and/ or experience in a public emergency service field/agency (police, fire, ambulance dispatch).
3. Ability to type 40 words per minute after errors.
4. Must possess a valid driver’s license.
5. Successful completion and certification as a National Academy Emergency Medical Dispatcher (Clawson EMD Training Program), and required re-certification as required.
6. Successful completion and certification of an approved CPR course, and required recertification.
7. Successful completion of an approved 80 hour Michigan Emergency Training Program/or Training/Experience equivalent as approved by the Director.
8. Successful completion of “Basic LEIN Training”.