Sheriff 911 Communications Officer I
Incumbents in this class, under direct supervision, receive emergency 9-1-1 and non-emergency requests for service from the public and other agencies; operate and control radio dispatching equipment; dispatch appropriate County, City, allied agency, and other emergency units; and do other related duties as required.
This a trainee level class that receives on-the-job training in the techniques and procedures of dispatching and operating radio and other Command/Communication Center equipment. Direct supervision is initially exercised over positions in this class, and as training and proficiency progress, incumbents assume a greater degree of responsibility in dispatching emergency units and operating communications equipment.
Upon successful completion of an 18 month probationary period, and a satisfactory work performance record, candidates may then be eligible for a promotion to a Sheriff 911 Communications Officer II.
• Operates a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, telecommunications device for the deaf, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy and standard operating procedures.
• Receives emergency calls obtaining essential information in order to determine priority, locale and the appropriate emergency units to be dispatched.
• Determines jurisdiction, notifying or transferring calls to other agencies when appropriate; dispatches emergency equipment and personnel units to various locations in response to calls for service ensuring necessary coverage.
• Transmits information and orders to, and receives messages from County, City, allied agency, and other emergency units, typing all radio transmissions received and sent.
• Makes inquiries to local, State, and Federal national computer systems to obtain information required by deputies in the field or as requested by other law enforcement agencies.
• Reads and interprets maps to locate emergency incidents, determines jurisdiction; may respond to an emergency in the field with communications equipment and set up and operate such equipment.
- The functions, operations, rules, and regulations of the Sheriff's Department; modern office practices and procedures and operating standard office equipment. Proper English language usage and grammar.
- One year of experience involving a substantial amount of public contact, preferably in a public safety agency.
- Sufficient skill in typing to complete 40 net words per minute.
Minimum Qualifications: Sheriff 911 Communications Officers are required to work rotating shifts, weekends, and holidays and may be required to work overtime.
- Learn the codes, techniques, and procedures in dispatching emergency units, operating radio, Telephone, Call Director, telecommunications device for the deaf equipment, multi-channel recorders, playback machines, alarm systems, CAD systems, and teleprocessing equipment; accomplish tasks in a controlled and competent manner while working in a stressful environment; follow oral and written directions quickly and accurately; establish and maintain effective working relationships with other employees, law enforcement, fire, medical and other personnel, and the public; complete assigned tasks with accuracy and speed.
- Incumbents should be able to work in a fast paced, high call volume environment answering emergency and non-emergency calls from the general public in a sedentary setting.
*Please note; hiring bonus is pro-rated by service hours for current employee's.