Safety Communications Operator

Salary: $18.50 – $22.73 per hour

Essential Functions:

• Answer multi-line and emergency phones.
• Act as an after-hours emergency switchboard.
• Gather information for emergency and non-emergency complaints and prioritize all calls according to importance.
• Greet walk-in customers; serve as receptionist.
• Using computer, maintain duty log of all police officers, security officers and campus safety officers.
• Using specialized software (computer aided dispatch and MULES), enter and retrieve criminal action information.
• Monitor University wide cameras.
• Maintain call lists for routing of calls. Maintain daily logs.
• Generate daily incident report forms.
• Prepare and distribute records/reports as designated to campus, courts and others as specified.
• Provide reports to the public and collect appropriate fees for reports and fingerprints.
• Prepare administrative reports and records.
• Handle multi-channel police radio console to route appropriate personnel to designated areas in response to calls for assistance, crimes, buildings, alarms, and traffic stops among other things.
• Monitor alarm systems for University buildings.
• Make callouts and fill out work orders.
• Proofread reports.
• File and store reports and records.
• May conduct field training for new communications operators.
• Other duties as assigned.

Requirements:

• A high school diploma and two years of experience from which comparable knowledge, skills and abilities can be acquired is necessary.