Real Time Crime Center Operator

Albuquerque, NM
Albuquerque Police Department

Salary $40,456.00 Annually
Job Type Full Time
Job Number 2002202
Closing 11/19/2019 11:59 PM Mountain


Position Summary
Receive, evaluate and transmit information via telephone, computer and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety; utilize computer-aided dispatch and other computer systems; quickly analyze multiple data sets; recognize and exploit relevant intelligence; maintain access to, and security of, highly sensitive materials and information; perform multiple activities simultaneously in a high visibility setting; work with frequent interruption in a framework of rules, procedures and regulations and perform technical tasks relative to assigned area of responsibility. Provide tactical and strategic intelligence, analyze crime records, query and analyze various criminal, commercial, homeland security and open source databases and develop intelligence products including, but not limited to bulletins and threat assessments.

This is an unclassified at-will position.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Supervision Received and Exercised
Receive direction from assigned shift supervisor

Essential and Supplemental Functions
ESSENTIAL FUNCTIONS: (Essential functions may include, but are not limited to the functions listed below)
1. Receive and interpret coded information via a computer-aided dispatch (CAD) system, telephone, multi-channel radio.
2. Read/interpret maps in order to assist in locating certain geographical areas using an Albuquerque street map, New Mexico State map, city and county maps, and various computer mapping systems; interpret telephone or radio call locations from maps by applying knowledge of various highway systems and geographies in order to provide appropriate and timely assistance.
3. Accurately input, update, request and transmit queries information from a variety of sources to maintain current accurate records or to access databases for information, wants and warrant checks, intelligence, and/or driver’s license and vehicle registration checks by typing on a computer keyboard.
4. Review daily bulletins (i.e. All Points Bulletin (APB) summary, Attempt to Locate(s) (ATLs) by reading bulletin summaries, incident cards, and teletypes in order to remain current on wanted suspects, stolen vehicles, and other officer safely issues.
5. Maintain awareness of other activities in the Real Time Crime Center (i.e. 9-1-1-calls, critical incidents, etc.) in order to connect related information and provide additional support should it be necessary by visually and audibly monitoring work environment.
6. Maintain security and integrity of all information contained at the Real Time Crime Center.
7. Monitor, collect, collate, evaluate and analyze crime data for trends and patterns.
8. Communicate effectively with end users.


1. Appear in court as subpoenaed.
2. Review shift’s activities at end of shift with relieving operator to ensure accurate exchange of information (i.e., review of status sheets, patrol schedules, notes, etc.)
3. Remain current on job specific procedures through attending training courses in order to apply appropriate methodologies.
4. Perform related duties and responsibilities as required.
5. Perform additional related and essential duties as assigned.

Minimum Education and Experience Requirements
Education directly related to the minimum requirements below may be substituted for experience on a year for year basis.

High school diploma or GED supplemented by thirty (30) credit hours college level course work in communications, criminal justice or business; and

Two (2) years of experience in any combination of the following areas:
• data analysis
• computer-aided dispatch
• utilization of law enforcement databases; and

Experience working in a public safety environment preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, etc.):
• Possession of, or ability to obtain, NCIC Certification, within six (6) months from date of hire.
• Possession of National Incident Management System (NIMS) Certification preferred.
• Successfully pass the National Criminal Intelligence Recourse Center’s 28 CFR Part 23 training within six (6) months from date of hire.
• Satisfactory complete on-the-job training and pass the Real Time Crime Center Certification exam.
• Holidays, evenings, weekends, irregular flexible hours and shift work may be required with possible extension of shift hours at times with short notice.
• Must possess a New Mexico Department of Workforce Connection typing test. The typing test must have occurred within the last 12 months with a minimum score of forty (40) net WPM. To schedule a typing test please call the New Mexico Department of Workforce Connection Typing Test Unit at (505) 841-9320.
• Must pass Drug Test, Hearing Test, Criminal Records check, and Background check.

Preferred Knowledge
• Rules and regulations governing the operation of communications radio transmittal and receiving system
• Principles and procedures used in operating 9-1-1 system
• General law enforcement codes, practices and methods
• Modern office procedures, methods and computer equipment and operations
• Effective decision making/problem solving based on a limited amount of information in crisis or emergency situations
• Business English, spelling, grammar and punctuation required to compose and proofread written documents
• City geography.

Preferred Skills and Ability
• Work under pressure, exercise good judgment and make sound decisions in emergency situations
• Perform multiple tasks simultaneously
• Type accurately at a speed (40 net words per minute) necessary for successful job performance
• Operate a computer terminal, teletype and other office equipment
• Understand and follow oral and written instruction
• Communicate clearly and concisely, both orally and in writing
• Establish and maintain cooperative working relationship with those contacted in the course of work
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities
• Maintain effective audio/visual discrimination and perception to the degree necessary for the successful performance as assigned duties
• Maintain alertness while on the job
• Memorize, retain, and accurately recall information and codes
• Maintain emotional control and work effectively during emergencies, crisis situation, or extremely stressful conditions

Working Conditions
Office environment; exposure to computer screens.

Essential and supplemental functions may require maintaining physical condition necessary for sitting for prolonged periods.