Public Safety Dispatcher (Lateral)
Salary: $68,736.00 – $87,720.00 Annually
Position Summary:
Public Safety Dispatchers are the unsung heroes and a lifeline for police officers. It’s not a job for everyone, but the hundreds of people who call for help, depend on your voice, your directions, and your knowledge to get through an emergency. If you are a highly motivated public safety professional ready to be part of a strong, cohesive team, then join the City of Hemet Police Department where our dispatchers are considered the backbone of the department. With state-of-the-art equipment and training opportunities, you’ll provide the excellent service and security people have come to expect from the City of Hemet Police Department.
Essential Functions:
- Receives requests for fire and police service over the phone; dispatches as necessary police and/or fire units in response to call for service or requests from officers in the field;
- keeps track of fire and police unit locations and status; maintains constant radio communication with personnel in the field; operates radio receivers and transmitters in various frequency bands, telephone key modules, teletypewriters, computer terminal stations, alarm signal equipment, and other communications equipment;
- receives incoming telephone calls and evaluates requests for emergency services; elicits and records essential incident information from callers such as name, address, phone number, and a brief description of the incident;
- determines the priority and dispatches personnel and equipment for emergency service in accordance with department procedures; answers routine inquiries and refers calls not requiring dispatches to appropriate departments and agencies; maintains radio contact with field mobile units to coordinate emergency services, receives and transmits information;
- keeps command personnel informed of status of emergency situations; maintains records of communications activities; updates special files, street lists, and maps; tests communications equipment and reports malfunctions; prepares paperwork for field personnel; assumes supervisory duties in the absence of the Communications Supervisor;
- may perform matron duties; performs related duties and responsibilities as required.
Requirements:
- One year experience in typing and general clerical work. Some experience providing information and assistance to the public is desirable.
- High school or GED
- College level coursework in radio communications or law enforcement is desirable.
- Possession of, or ability to obtain, prior to appointment, an appropriate Class C, valid Driver’s License;
- Pass a background investigation including polygraph and psychological exam and a medical exam which may include drug testing, an audio test and vision exam; work rotating shifts including weekends and holidays.
- Employees must be able to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the department).