Public Safety Dispatcher I/II

Salary: $59,243.76 – $81,048.00 Annually

Position Summary:

Under regular supervision (Public Safety Dispatcher I) or general supervision (Public Safety Dispatcher II), performs communications dispatch and status monitoring for the Police Department in a computer-aided environment; receives and transmits telephone and voice radio messages; dispatches emergency police equipment and personnel; processes and maintains a variety of reports, records and files.

Essential Functions:

• Answers incoming fire and police emergency 911 and routine calls from the public requesting police, fire, medical, or other emergency services.
• Maintains, receives, and records pertinent information from two-way radio communications with emergency or field units; determines priorities, nature and location of calls for service
• Monitors and maintains status of public safety personnel and equipment, to ensure the safety of emergency personnel; monitors radio receiver with several complex public safety radio frequencies and multiple lines for all communications; operate a variety of communications equipment, including radios, telephones and computer systems.
• Dispatches police personnel and equipment utilizing a Computer Assisted Dispatch (CAD) System according to standard operational procedure established by department, instructions from a superior, or by individual judgment if required by the situation.
• Notifies superior regarding emergency situations and general activities.
• Answers questions from the public pertaining to departmental policies and procedures or community services.
• Records phone messages for off-duty and on-duty personnel and advises Watch Commander of pertinent incoming information.
• Receives and transmits requests for information using the City and ARJIS computer and teletype systems.
• Uses computer terminal to access various confidential law enforcement systems, including ARJIS, CLETS, SUN, and NCIC; interprets, verifies, receives and disseminates information and data.
• Assists in training new Public Safety Dispatchers as assigned.
• Responds to citizen requests for information or non emergency service.
• May serve as lead worker in the absence of the Public Safety Shift Supervisor.
• May be required to perform bilingual skills as a condition of employment.

Requirements:

• Graduation from high school or equivalent.
• One year (full-time equivalent) of experience in clerical or public contact work. Excellent computer skills is highly desirable.
• Per P.O.S.T. requirements and as a condition of successful probation, must obtain California P.O.S.T Public Safety Dispatcher Basic Certification or complete P.O.S.T. certified Basic Dispatcher’s Course (120 hours) within 12 months of appointment.
• Must be willing to work any of three shifts, on a rotating basis. Possession of a valid California Class C Driver’s License. Works hours and schedules are flexible and include holidays and weekends. Must be willing to work overtime if required.