Public Safety Dispatcher I/II

Suisun City, CA
Suisun Police Department

Salary: $5,943.60 – $7,947.33 Monthly

Position Summary:

Under supervision (Public Safety Dispatcher I) or general supervision (Public Safety Dispatcher II) performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying calls for emergency and non-emergency public safety assistance; dispatches appropriate units and coordinates response of emergency personnel; maintains, processes, and distributes police records; operates a variety of telecommunications equipment including radio, telephone, and CAD systems; and performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities.

Essential Functions:

  1. Receives, classifies, and prioritizes all incoming calls to the dispatch center including 911 calls and business line calls received from citizens requesting service or information; operates a variety of public safety communications equipment including 911 emergency telephone equipment, computer aided dispatch systems, and multi-channel radio systems; dispatches police and fire units and personnel.
  2. Performs a variety of duties involved in police records operations including disseminating, maintaining confidentiality, evaluating, copying, and filing police records and reports; processes and distributes arrest reports to the District Attorney, juvenile probation offices, and courts in a timely manner; ensures that information is released in accordance with related laws and Police Department policies.
  3. Evaluates response necessary as dictated by a given request for service; determines nature, location, and priority of calls; operates computer aided dispatch system to create calls for service within response criteria guidelines; assigns and dispatches appropriate police, fire, or other emergency vehicles, equipment, and personnel in accordance with policies and procedures; transfers calls to other appropriate agency in accordance with established procedures; obtains and dispatches other support services as necessary.
  4. Maintains contacts with all units on assignment through computer aided dispatch; maintain status and location of police field units; maintains computer records of traffic stops and other officer initiated activity.
  5. Performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities including to organize, process, maintain, update, and route a variety of departmental reports, records, and files; operates and maintains the departmental centralized record keeping systems; makes inquiries; enters reports; updates individual files; updates codes.
  6. Retrieves and monitors information from local agency radio traffic, and local, state, and national computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles, restraining orders, criminal histories, parolees, and other related information; relays information to officers in the field.
  7. Operates computer terminals and teletype machine to enter, modify, and retrieve data such as stolen and recovered property, towed and stolen vehicles, missing and unidentified persons, citations, field interviews, driver license and vehicle registration information, and warrants on wanted persons; composes and transmits messages to other agencies.
  8. Performs a variety of general and specialized clerical duties in support of the department; compiles, maintains, processes, and prepares a variety of records and reports; types transcripts from taped interviews; maintains various files; prepares supplemental reports as directed.
  9. As assigned, processes, evaluates, and distributes police reports and records ensuring that information is released in accordance with related laws and departmental policies.
  10. Responds to telephone and fax requests from citizens, business, and other agencies; provides assistance and answers questions in response to requests; provides other agencies with criminal history information and reports; transfers calls for service to dispatch as necessary.
  11. Performs related duties as required.

Requirements:

  • Education/Training: High School Diploma or equivalent.
  • Experience: One year of increasingly responsible experience in an environment with frequent interruptions, that includes a high degree of customer service is highly desirable. Some clerical or administrative experience in a fast-paced environment that involved the use of phones and a computer while working with the public is also desirable.
  • License or Certificate: A typing certificate showing a minimum speed of 40 wpm from an accredited testing agency is required.
  • Incumbents will be required to successfully complete the basic dispatcher course and obtain a valid P.O.S.T. Dispatcher Certificate within one year of hire.
  • Substitution: A documented T-score (50 or higher) from a dispatcher training program or certificate of completion may substitute for the required experience.