Public Safety Dispatcher

Covina, CA
Covina Police Department

Salary: $59,525.78 – $77,917.32 Annually.

Closing Date: 12/12/2024

Position Summary:
Under general supervision, the incumbent receives and processes routine and emergency calls and alarms; dispatches public safety and public works field units as required; provides pre-arrival instructions; enters, retrieves and uses data from various automated law enforcement information systems; coordinates with other emergency service providers as appropriate; assists in the training of less experienced personnel; learns applicable policies, procedures and work methods associated with assigned duties; performs other related duties as required.
Essential Functions:

  • Receives and processes routine and emergency calls and alarms; dispatches public safety and public works field units as required; provides pre-arrival instructions; enters, retrieves and uses data from various automated law enforcement information systems; coordinates with other emergency service providers as appropriate; assists in the training of less experienced personnel.
  • Learns and develops an understanding of applicable policies, procedures, and work methods associated with assigned duties.
  • Receives and enters calls for service in CAD; dispatches and monitors the status of field units; interprets level of service needed through information obtained from field officers or citizens; retrieves information for officers from CLETS, including information on outstanding warrants; coordinates multi-agency responses when necessary; transfers calls to appropriate agencies if warranted.
  • Informs the Watch Commander of calls in progress; maintains records of all pending and dispatched calls for service; receives information and calls for service from other law enforcement agencies; provides information to other agencies by telephone and teletype.
  • Monitors station security after hours; monitors the City’s alarm system and determines the appropriate response; assists in the care of juveniles; provides matron services when required.
  • Responds to questions and concerns from the general public, department staff and other agencies; takes and records telephone and counter reports; provides information as appropriate and resolves service issues and complaints.
  • Establishes positive working relationships with representatives of community organizations, state/ local agencies and associations, City management and staff, and the public.

Requirements:

  • A typical way of obtaining the required qualifications is to possess two years of work experience involving public contact and record keeping, and a high school diploma or equivalent
  • Possession of, or ability to obtain a valid Class C California driver’s license.
  • Must obtain a Dispatch Certificate from P.O.S.T. within one year of appointment.
  • Ability to type at least 45 words per minute is highly desirable.