Public Safety Dispatch Supervisor

Salary: $107,348.80 – $143,873.60 Annually

Position Summary:

Under general direction, plans, schedules, assigns, reviews, and supervises the work of staff performing public safety dispatching duties within the public safety dispatch section; plans and coordinates comprehensive emergency and non-emergency dispatching protocols; provides communications and vital resource support to Harbor Police personnel in the field; provides complex staff assistance to management staff in areas of expertise; and performs related duties as assigned.

Essential Functions:

• Plans, organizes, assigns, supervises, and reviews the work of staff providing support to the Harbor Police Dispatch section; trains staff in work procedures; evaluates employee performance, counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion.
• Participates in the development of goals, objectives, policies, and procedures for assigned services and programs; recommends and implements policies and procedures including standard operating procedures for assigned operations.
• Monitors activities of the work unit; identifies opportunities for improving service delivery and procedures; provides recommendations concerning process changes; reviews with appropriate management staff; implements improvements.
• Coordinates assigned services and operations with other divisions and outside agencies.
• Participates in annual budget preparation; identifies resource needs and technology enhancements of telecommunication and radio systems; prepares detailed cost estimates with appropriate justifications; monitors expenditures.
• Provides staff assistance to management; prepares and presents staff reports and other written materials; supervises the establishment and maintenance of reports, records, databases, and files; ensures the proper documentation of operations and activities.
• Answers questions and provides information to the public; investigates and responds to complaints and inquiries from citizens, other departments, and agencies; recommends corrective actions to resolve issues.
• Supervises calls, complaints, and inquiries received from the public for police or other emergency services over the phone, multiple lines, and multiple radio frequencies; answers 911 emergency calls; screens incoming calls to triage, determining necessity, priority, and type of response(s) required, in accordance with established procedures as required.
• Supervises dispatching of public safety emergency units via radio and Computer Aided Dispatch (CAD) in accordance with established procedures using a computerized dispatch system; determines priority of emergency and contacts and sends appropriate response units; conducts computer inquiries in several law enforcement databases to determine warrants on persons, missing persons, vehicles, and property; deciphers information received from these databases; enters information into databases; operates telephone equipment (TTY) for hearing impaired persons as required.
• Supervises the maintenance of accurate departmental and law enforcement records and files; researches and compiles information from such files and completes a variety of record keeping functions, filing, and other such clerical work.
• Represents the Port in meetings with members of other public and private organizations, community groups, contractors, developers, and the public.
• Assists supervisory staff with the performance review process, as directed.
• Provides dispatch desk coverage as needed during staffing shortages, high call volume, emergencies, or other operational needs to ensure continuity of service.
• Performs assigned disaster service worker responsibilities, as directed.
• Ensures staff observe and comply with all Port and mandated safety rules, regulations, and protocols.
• Performs related duties as assigned.

Requirements:

• Equivalent to completion of the twelfth (12th) grade.
• Five (5) years of increasingly responsible experience in public safety dispatching experience for a government entity.
• Possession of a valid California P.O.S.T. Public Safety Dispatcher Certification, to be maintained throughout employment.
• Possession of, or successful acquisition within twelve (12) months of employment, a valid California P.O.S.T. Public Safety Supervisor, to be maintained throughout employment.