Public Safety Communications Operator

Salary: $39,518-$59,774

Position Summary:

The fundamental reason this position exists is to receive emergency and non-emergency telephone calls from the public to the Montgomery Emergency Communications Center (ECC) using a highly specialized computer telephony system and software application and enter data received into a computerized dispatch system to assist dispatcher(s) with emergency response. The work responsibilities include processing emergencies; initiating and performing Emergency Medical Dispatch; query, enter and receive critical law enforcement information using local, state, and national level database systems and performing department administrative/clerical duties. ECOIs report directly to a Public Safety Communications Supervisor.

Requirements:

• Applicants must have a high school diploma or GED.
• Applicants must have completed a data entry operations course at a technical institute or six (6) months of experience as a data entry operator, telephone operator, or a receptionist type position receiving and/or transmitting telephone, radio, or alarm system calls.
• As a condition of continued employment, you must pass a background check and drug test.
• Must be willing to respond to the Emergency Communications Center when requested for man-made and natural disasters that could include working irregular hours, weekends, holidays, and evenings.
• Employee must obtain and maintain certification for APCO Emergency Medical Dispatcher and NCIC. Must be 18 years old.