Public Safety Communications Manager

Salary: $125,424.00 – $152,443.20 Annually

Position Summary:

Under general direction, plans, coordinates, manages and supervises all communication and automation functions of a joint public safety emergency communications center; oversees day-to-day operations of the center including calls for service, radio and computer aided dispatch of police, fire, and EMS units, computerized communication and record management systems; and performs related work as required.

Essential Functions:

1. Plans, organizes, schedules and directs the functional operations/activities and work of personnel of the Placentia emergency communications center.
2. Oversees the delivery of fire, police, emergency medical, and other public safety services related to communications dispatching. Responsible for coordinating communications activities and services for all of Placentia’s 911 emergency responders.
3. Recommends, implements, and enforces 911 emergency communications policies and procedures that could directly impact the life and safety of emergency services personnel and the public.
4. Assists in developing and implementing goals, objectives, priorities, work plans and budgets for the emergency communications center.
5. Establishes methods, standards and benchmarks for providing an-all hazard 911 operations.
6. Select, train, and motivate communications center staff; assess performance; review the work of staff to ensure compliance with department policies and procedures.
7. Oversees, maintains, and updates department records as required.
8. Manages the day-to-day functions of CAD/RMS.
9. Monitor and maintain a variety of communications and office equipment to ensure a quality of operation; recommends the purchase of supplies and equipment; coordinates repairs to equipment.
10. Ensures all dispatchers meet training requirements including POST, Emergency Medical Dispatching, CPR and other requirements set forth by the State of California.
11. Prepares a variety of analytical and statistical reports and correspondence on operations and activities.
12. Responds to and resolves difficult and sensitive situations.
13. Attends and participates in professional group meetings; maintains awareness of new trends and developments in the field of emergency communications; incorporates new developments as appropriate into programs.
14. Prepares and presents staff reports and other correspondence as appropriate and necessary.
15. Serves as a liaison with all participating agencies in the development and implementation of emergency communications contingency plans; and liaison for public safety software and hardware infrastructure.
16. Conducts short and long-term strategic planning for the development, maintenance, and improvement of the City’s emergency communications center.
17. Ensures employee performance, quality assurance and customer service standards are maintained, and works with employees to correct deficiencies.
18. Evaluates and recommends operational improvements, including streamlining of work processes.
19. Performs other duties as assigned.

Requirements:

• Graduation from high school or G.E.D. equivalent.
• A bachelor’s degree in communications, business or public administration, or a related field IS DESIREABLE.
• Five (5) years of increasingly responsible experience performing public safety dispatch duties.
• Three (3) years of experience in a public safety supervisory capacity.
• Any equivalent combination of experience and education may qualify.