Public Safety 911 Dispatchers

Salary: $50,456 – $67,192.

Position Summary:

Under general supervision, performs work involving answering emergency and non-emergency voice and TTY/TDD (telecommunication devices for the deaf) and dispatching appropriate response units. Employees in this classification are responsible for entering information into computers, providing life-saving and pre-arrival instructions to callers in medical emergencies, and maintaining contact with callers and response units while enroute as needed. Relays information to law enforcement agencies on suspects and wanted persons. Employees in this classification are central to the preservation of life, health, safety and property for citizens, public safety employees, and others

Essential Functions:

• Answers incoming emergency and non-emergency voice, text, and TTY calls from the public; determines the nature of the call;
• Determines correct signal and/or code; assigns priority to call; simultaneously enters information into computer.
• Dispatches the appropriate agency (police, fire, emergency medical) to the scene through use of radio and computer- aided dispatch (CAD) system; coordinates multi-unit and multi-jurisdictional response calls.
• Provides life-saving and pre-arrival instructions to callers in emergency medical situations; remains available to callers while units are enroute; checks medical status.
• Maintains contact with response unit in order to give current information and instructions regarding emergency situation.
• Maintains contact in unusual situations (e.g., with hostages) to ensure information and communications flow; assists in the coordination of correct response.
• Contacts callers to obtain or relay information relating to original call or complaint.
• Maintains awareness of available response units in order to dispatch calls appropriately and efficiently.
• Performs administrative support work of routine to moderate difficulty in processing, entering and retrieving information from police records and reports.
• Retrieves and relays information from CJIS and NCIC, such as driver’s license, weapon registration, tag and article ID numbers, dates of birth, etc. to law enforcement personnel.
• Uses a computer to enter and retrieve data; sorts and files records; assists the public with transactions and information relating to police, fire, and EMS activity.
• Contacts appropriate agencies by telephone to confirm wants and warrants at request of public safety officer; relays information to NCIC representative to confirm warrants and to relay information regarding located, recovered, or stolen articles

Requirements:

• Candidate must have a High School diploma or equivalent; or any equivalent combination of education and experience.
• Must pass a stringent Criminal Background check.
• Candidate must possess the ability to handle multiple tasks, make fast-paced decisions, provide quality customer service, possess excellent
  oral and written communication skills, and be knowledgeable of technology and Microsoft Computer Applications.
• Specific job qualifications are listed in the job description attached but this position will require candidates obtain and maintain certification in Next Generation 911 systems through the MA State 911 Department amongst many other required certifications upon hiring, they are not pre-requisite qualifications for the position.