Police Dispatcher Trainee

Ontario, CA
Ontario Police Department

Salary: $53,996.88 – $80,267.28 Annually

Position Summary:

The Ontario Police Department’s Communication Division is currently accepting applications for the position of Police Dispatcher Trainee. Police Dispatchers are the first to act in an emergency and are the most valuable link between the public and the Police personnel who serve and protect the community. Being a Police Dispatcher in Ontario means being a part of an elite and well respected professional group. Ontario’s Police Dispatchers have chosen a profession that is in the business of helping others and find it to be a highly rewarding career. If you’ve ever had the desire to experience the thrill of being in law enforcement and enjoy the satisfaction of being able to directly help those in need but weren’t comfortable being out in the field, the position of Police Dispatcher could be your perfect career choice.

Essential Functions:

  • Receives, identifies, and records a variety of calls for assistance from the public related to Police services. Police service calls include those related to robbery, burglary, assault, and domestic violence.
  • Hears, understands, and reacts to radio and telephone communication often simultaneously.
  • Calms distressed callers, uses interview techniques to gain incident information, and enters calls for service in a timely and accurate manner.
  • Provides information to callers, prepares telephone requests for assistance, assigns incident numbers to occurring events, and refers callers to other staff/agencies as appropriate.
  • Dispatches Police personnel and equipment based on computerized recommendations, response procedure guidelines, and knowledge of agency requirements.
  • Communicates with Police personnel in the field and informs emergency command staff of pending responses from other agencies.
  • Maintains status of calls via computer screens, keyboard, and other communications equipment.
  • Conducts tests of emergency communication equipment as needed.
  • Coordinates use of radio frequencies among ground units and performs routine communication via radio paging for administrative staff.
  • Testifies credibly in court.
  • Prioritizes safety related information and analyzes complex information for situational changes.
  • Applies a working knowledge of regional geography for all the areas served by the Communications Center.
  • Serves as back up for Records Division after hours, including CLETS entries.
  • Transmits all-point bulletins received by teletype or radio to field units.
  • Contacts other agencies to check on subject warrants.
  • Runs registration checks on vehicles, property, wanted information, and driver’s license status and responds to special requests.
  • Performs other duties as assigned.

Requirements:

  • High School diploma or recognized equivalent.
  • One year of customer or public service related experience involving significant contact with the public. Or the performance of substantially related work experience which includes; multi-tasking, relaying critical information, or the performance of high-impact tasks under urgent conditions.
  • Law enforcement environment exposure.
  • Experience in working with the public.
  • Knowledge of CLETS terminal use for law enforcement purposes.
  • Knowledge of geography and major road networks of the City and surrounding service areas.
  • Possession of a POST Public Safety Dispatcher Basic Certificate.