Police Dispatcher Lead

Austin, TX
Austin Independent School District

Position Summary:

Incumbent serves as lead of the AISD Police Dispatchers and assists the Dispatch Supervisor. Incumbent ensures that all
Police Dispatchers receive proper training and TCOLE Licensing within their first year of employment. Incumbent will
monitor phone and radio communications, alarm systems and dispatching Police Officers or maintenance workers as
required. Incumbent relies on established procedures and may use department and equipment manuals as required. In the
absence of the Dispatch Supervisor, incumbent assumes the Dispatch Supervisor role and assumes all related
responsibilities/duties of that role.

Essential Functions:

  • Assist in overseeing Austin ISD Police Department dispatchers in their duties, responsibilities, and adherence to all the
    policies/procedures set forth in the Austin ISD Police Directives and Procedures as well as the Communications Standard
  • Operating Procedure Manual.
  • Assist the Dispatch Supervisor with annual performance evaluations for dispatch employees.
  • Ensure that local and state systems are functional by coordinating with local IT, Telecom, State DPS, and other
    personnel as necessary, to sometimes include outside contractors.
  • Maintain and supervise required training for dispatchers based on “No Place for Hate”.
  • Receive and route student arrest information to respective Principal, School Resource Officer, and Director of
    Discipline within 24 hours of receiving information as required by Law.
  • Ensure that the Telecommunication Specialist (Dispatcher) completes his or her required State Certification within first
    year of hire, which is a requirement for continuing employment with the AISD Police Department.
  • Assist with screening and interviewing applicants for positions as a Police Dispatcher.
  • Assist with the completion of the Dispatch shift schedule, ensuring all shifts are covered, and assist with finding
    coverage when required when the lead dispatcher is unavailable to cover the shift.

Requirements:

  • This position requires a High School Diploma or G.E.D and incumbent must hold a current Telecommunicator License from the Texas Commission on Law Enforcement (TCOLE). An Advanced Telecommunicator License from TCOLE and a minimum of five (5) years of Law Enforcement dispatch experience is preferred.
  • This position requires incumbent to be able to successfully complete the Telecommunication Specialist (Dispatcher) State Certification and obtain the following certifications within the 1st year of hire: TCIC Terminal Agency Coordinator Training, TCIC/TLETS Associate Trainer Course, and Telecommunications Training Officer Course