Police Communications Specialist (Dispatcher)

Salary: $25.25 – $32.83/per hour

Position Summary:

This position serves as an initial point of contact and supports the general public safety and law enforcement mission for the District, receives 9-1-1 calls, provides assistance to students, faculty, staff and visitors at Maricopa Community Colleges; and communicates vital information to the District, college constituents and members of Public Safety, along with external communities; often under stressful circumstances. Dispatches for multiple Public Safety personnel at multiple colleges and obtains assistance from allied public safety agencies, as needed.

Essential Functions:

• 40% – Answers administrative calls, emergency calls for service; interacts with and provides assistance to members of Public Safety, the college community, visitors and first responders
• 35% – Operates emergency communications dispatching systems and tracks public safety activities of public safety staff utilizing computer aided dispatch system for an assigned shift
• 10% – Queries, interprets and enters into the state and national criminal justice information system; maintains Level “A” AJCIS Terminal Operator Certification; tracks sensitive data such as orders of Protection, Trespass Orders and Registered Sex Offender Notifications
• 10% – Assists in administrate duties involving the auditing, editing and support of systems including; voice communications (radio consoles, emergency subscriber alert), computer aided dispatch, records management systems, criminal justice information systems, logger recording equipment, emergency notification system, alarm notification system, etc.; participates in training activities relevant to the job function and also may train and direct the work of temporary and/or student workers and college dispatchers.
• 5% – May occasionally drive an MCCCD vehicle to deliver or pick up supplies, equipment, paperwork, evidence, or other materials; performs other duties as assigned.

Requirements:

• High School Diploma or GED and one (1) year of work experience in a police communications environment, which includes experience performing the work of a police or emergency communications dispatcher for a municipal organization or an organization contracted to provide police dispatch services for a municipal organization.
• There is no substitution or equivalency allowable for the High School Diploma or GED or for the one (1) year of required experience.
• Experience in effectively dealing with confidential and sensitive matters & experience in effectively dealing with emergency situations in a fast-paced environment.
• Associate’s degree or higher in Administration of Justice or related field from an accredited college or university.
• Two (2) or more years of experience operating a variety of law enforcement communications equipment including: use of multi-line telephone systems, public safety radios/communications equipment, and computer aided dispatching (CAD) systems within a Primary Public Safety Answering Point (PSAP) or secondary PSAP.
• One (1) or more years of experience with criminal justice database and information systems.
• Experience in keyboarding or typing or data entry.
• Experience in use of emergency related mass notification systems such as reverse 911 or private applications such as LiveSafe, Rave Guardian, etc.
• Experience working within a police records and/or property & evidence unit.