Police Communications Operator II – Lateral

Carlsbad, CA
Carlsbad Police Department

Salary: $74,416.37 – $90,454.21 Annually

Position Summary:

Under general direction, this position will receive, evaluate and act upon emergency and non-emergency telephone and radio communications which range from routine to the complex in the support of municipal law enforcement and fire departments; perform other related work as assigned. A Communications Operator II works under general supervision and performs a wide variety of complex clerical and emergency tasks in support of the police and fire department operations.

Essential Functions:

  • Receive routine and emergency calls and dispatch police, fire and emergency medical units using a virtual telephone, computer equipment and/or a two-way radio console as well as a keyboard and mouse, trackball or foot pedal.
  • Perform multiple tasks simultaneously, such as receive, document and disseminate information accurately in both written and oral form, enter information into and retrieve information from computer systems and read information from multiple computer screens.
  • Document facts accurately, legibly, and completely during multiple/emergency call situations.
  • Coordinate activities within the city departments as well as with other emergency service and other government jurisdictions. Monitor other radio frequencies, dispatching appropriate emergency units when necessary.
  • Take and evaluate reports, handle complaints, and requests for service over the phone and in person. Elicit information, quickly and accurately analyze situations and choose an effective course of action for both emergency and non-emergency situations.
  • Provide responsive, high quality service to city employees, representatives of outside agencies and members of the public by providing accurate, complete and up-to-date information, in a courteous, efficient and timely manner.
  • Screen and refer selected problems to appropriate supervisor.
  • Assist in the supervision and training of less experienced personnel in a one-on-one, on-the-job-training environment that includes writing daily/weekly evaluations.
  • Use computer terminals to inquire, enter and check data in local, state, and national information databases.
  • Perform routine cleaning and maintenance of radio/dispatch equipment.
  • Perform other related duties as assigned.

Requirements:

  • One year of operational experience in public safety performing duties comparable to those of a Communication Operator I.
  • Possession a Police Officer Standards of Training (P.O.S.T) Basic Complaint/Dispatcher Certificate. Computer Aided Dispatch (C.A.D.) experience strongly preferred but not required.
  • Ability to keyboard/type at a minimum net speed of 40 wpm.
  • Dispatch operations run on a 24-hour per day, seven day a week schedule. This position works on a rotating shift basis, holidays and weekends.