Police Communications Officer I (Entry Level 911 Dispatcher)

Salary: $66,872.00 – $90,022.40 Annually

Position Summary:
This position, under moderate supervision, receives incoming calls for police and emergency assistance, dispatches necessary personnel and equipment, and monitors ongoing police activity to determine the need for additional resources.
Essential Functions:

• Receives emergency and non-emergency telephone calls from the public for police, fire, or other emergency services; determines the nature of the call and the resources necessary to respond
• Monitors police radio communications; maintains contact with police units to track officer status and respond to need for additional resources; monitors various radio channels to keep abreast of county-wide police activities affecting the City and assist other county agencies with mutual aid
• Prioritizes requests for police and other public safety services; determines availability and location of patrol units; transmits information and dispatches police personnel and equipment in response to calls; routes calls for fire and emergency medical assistance to the Orange County Fire Authority
• Assists police personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data
• Communicates with callers to determine the nature of the call and provide appropriate assistance; maintains composure to ensure that complete and accurate information is transmitted to public safety and medical personnel
• Screens non-emergency calls for service; provides requested information or directs callers to the proper person, department or agency
• Updates and maintains electronic records and logs of data pertaining to calls and activities
• Monitors video surveillance cameras and/or alarms for Police Department and City Hall facilities to identify suspicious activity
• May assist with the training of new communications personnel

Requirements:

• Graduation from high school; and two (2) years of customer service experience involving considerable public contact.
• A valid California Law Enforcement Teletype Systems (CLETS) certificate is required within three (3) months of employment. A certificate of completion from a California Commission on Peace Officer Standards and Training (POST) certified Public Safety Dispatchers’ Basic Course is required within one (1) year of employment.
• Satisfactory results from a background investigation, physical examination, and administrative screening. Required to work rotating shifts that are typically twelve and one-half (12 ½) hours per day and which include evenings, weekends, and/or holidays. May be required to adjust shift assignment and/or work mandatory overtime to ensure adequate staffing.