Police Communications Dispatcher

Emeryville, CA
Emeryville Police Department

Salary: $75,888.00 – $92,256.00 Annually.

Open until filled

Position Summary:

The 9-1-1 Dispatch Center provides a full array of public safety communications services for Police, Fire, and EMS on a 24-hour, 7-day basis. The Police Communications Dispatcher receives and transmits routine and 9-1-1 emergency telephone and radio calls, dispatches required personnel and/or equipment; performs responsible clerical work of moderate complexity; operates various dispatch center equipment including computer terminals; maintains equipment; and performs related work as required.

Successful completion of the California Peace Officers Standards and Training (POST) Public Safety Dispatcher Basic Course is required within 12 months of hire and is a condition of passing the probationary period. The City of Emeryville Police Department will send employees to the course unless they are already in possession of the POST certification.

Essential Functions:

  • Answer 9-1-1 emergency and routine calls for service.
  • Dispatch appropriate personnel to location or incident scene.
  • Respond to needs of officers involved in law enforcement related activities.
  • Maintain composure during incident period and prioritize tasks according to importance.
  • Relay information to other agencies and coordinate mutual response radio traffic.
  • Operate a variety of equipment such as: Computer Aided Dispatch (CAD) system, record management system (RMS), personal computer, on-line computer terminal, vehicle, multiple-line telephone and police radio.
  • Assess situations and make appropriate decisions consistent with established guidelines and training.
  • Maintain accurate department and law enforcement records and files.
  • Research and compile data and prepare reports of reported emergencies, equipment dispatched, and/or position of emergency.
  • Act as first line answering point for the department and respond to requests from the public.
  • Work various hours including rotating shifts, weekends, holidays, and overtime as required.
  • Effectively use the English language including spelling, vocabulary, punctuation, and grammar.


  • Must possess the mobility to work in a standard office setting and use standard office and law enforcement communications equipment;
  • Have the stamina to maintain attention to detail and work on a computer for an extended period of time;
  • Eye sight sufficient to read data, memos, spreadsheets, vouchers, and computer screens;
  • The manual dexterity to operate a personal computer, typewriter, photocopier, and word processor;
  • The ability to sit for extended periods;
  • The ability to stand, walk, bend, and reach above and below the shoulders; able to lift and carry objects weighing up to twenty (20) pounds;
  • Work occasional long hours; and hear tones, signals, radio and phone traffic;
  • Experience in dispatch or other law enforcement related field;
  • Bi-lingual;
  • Possession of College Credits;
  • Possession of a POST approved Dispatcher Basic Academy Certificate;
  • Possession of a POST Public Safety Dispatcher Basic Certificate or higher (obtained by passing a dispatcher academy and completing probation with any CA Law Enforcement agency).