Operator, Police Telecommunications

Position Summary:

Serve as primary communications contact for Houston Community College (HCC) community and for field officers needing assistance and/or information. Receive, evaluate, and disseminate security information. Maintain accurate and up to date police and security report files, including the handling of highly sensitive and confidential information. This position is licensed and regulated by the Texas Commission on Law Enforcement (TCOLE) and the Texas Department of Public Safety (DPS).

The HCC Police Dispatch center operates 24-hours, 7 days a week. Individuals hired for this position are required to work any assigned shift including weekends, days, evenings, nights, and holidays. This position also involves working extended workdays outside of regular working hours and on-call status.

Essential Functions:

• Serve as primary contact, for the HCC Community needing Police/Security assistance, via multi-media communications (radio, telephone, e-mail, and electronic record management systems).
• Serve as primary contact via police radio network for field officers needing assistance and information during both routine and emergency situations.
• Coordinate with other agencies for emergency response to College facilities, 24 hours a day, 7 days per week.
• Receive, evaluate and send appropriate police/security assistance on calls received from the College community.
• Maintain 24-hour system-wide capability to coordinate notifications and communications needed in event of emergencies or disruptions of facility operations.
• Receive, evaluate, and disseminate information received via the Texas Law Enforcement Telecommunications System, The National Crime Information Center, the Texas Crime Information Center, and local Criminal Justice/Law Enforcement databases.
• Maintain accurate and up-to-date Police and Security report files, including the handling of highly sensitive and confidential information.
• Maintain a computerized daily duty record reflecting officer and duty location assignment.
• Operate multi-modal mass notification system relaying prompt and accurate emergency information to students and staff.
• Receive calls for service with Real Time recording into the Police dispatch record management Information System.
• Operate computerized time-accounting equipment to provide accurate payroll records.
• Issue case numbers, run license plates and record checks.
• Perform other duties, tasks and assignments as required.

Requirements:

• High School Diploma/GED required
• No experience required
• Police communications experience preferred
• Valid Texas Driver License
• Must have a good driving record
• Current TLETS, NLETS, TCIC/NCIC certification required
• Applicants not currently certified are required to successfully complete TLETS, NLETS, TCIC/NCIC certification training courses within 12 months of employment.