Law Dispatcher I

Salary: $41,591.95 Annually

Position Summary:

This position receives requests and dispatches appropriate emergency units in response to all calls for services. Requests for services include, but are not limited to, those that are answered by 911 emergency or non-emergency lines or MCSO. Work is performed under the direct supervision of the Dispatch Supervisor.

Essential Functions:

• Abide by the “Law Enforcement Code of Ethics.”
• Dispatch Law Enforcement assignments and other official messages via the Law Enforcement radio or phone.
• Properly fulfill requests from law enforcement personnel regarding support services such as rescue and EMS units, fire apparatus, wreckers, etc.
• Maintain complete and current status of all on-duty deputies indicating their locations and activities.
• Monitor, evaluate and dispatch all assigned calls for service in a timely manner with appropriate response.
• Provide deputies and supervisors with requested information whenever possible.
• Be alert for radio traffic and situations concerning Officer safety and take action to ensure the proper response.
• Maintain cleanliness and operational readiness of assigned work area and equipment.
• Maintain all radio and phone communications in an efficient, courteous, and professional manner.
• Become familiar with the boundaries of Marion County and become familiar with the proper names, numbers and locations or roadways, public buildings, hospitals and so forth.
• Become familiar with Florida State Statutes, Department Standard Operating Procedures and other pertinent reference material pertaining to assistance in calls for service, proper responses and Officer-safety issues.
• Assist in the equipment maintenance of the Communications Division and report all malfunctions and failures immediately.
• Be alert for conditions or situations that inhibit the efficient operation of the Agency or the Communications Division and make recommendations for solutions.
• Monitor alarm computer.
• Maintain appropriate current support classes such as CPR, incident management, and hazardous materials.
• Maintains composure in stressful situations to ensure appropriate control of all calls so units are properly supplied with accurate information.
• Required to report to work at the appointed hour, as scheduled, and to work the entire assigned shift. Maintains availability for on-call, including nights, weekends and holidays.
• Required to protect the privacy of all patient information in accordance with the Agency’s privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principles of professionalism as a health care provider.
• Perform other related duties, as assigned, including modified schedule or temporary re-assignment during declared emergency or activations, as determined by the Sheriff

Requirements:

• High School diploma or GED
• Ability to speak and enunciate the English language clearly
• Ability to type 35 correct words per minute.
• Ability to maintain composure in stressful situations and remain calm during emergencies.
• Ability to maintain records
• Have a pleasant and well-modulated voice
• Ability to effectively communicate information both orally and in writing Normal hearing ability
• Ability to follow instructions with minimal supervision.
• Ability to analyze situations quickly and objectively and determine proper course of action and response.
• Complete agency approved Dispatcher training with a certified Communications Training Officer
• Within one year complete the following course;
• 232 hour Department of Health 9-1-1 Public Safety Telecommunicator course.