Lateral – 911 Communications Specialist

Salary: $75,649.60 – $93,641.60 Annually

Essential Functions:

• Receive, prioritize, and route emergency and non-emergency calls (such as citizen concerns or complaints) from the public, transfer calls, and receive calls directly from other agencies.
• Enter event information and dispatch according to priority or transfer/refer to the appropriate agency. Gather information from callers and enters the type, location, source and all information for emergency calls into Computer Aided Dispatch (CAD) System.
• Triage emergency requests for assistance. Relay pertinent information to responders via radio.
• Assign emergency response priority to events by determining whether immediate response could save lives or prevent crimes.
• Route event details to the correct Dispatcher or appropriate agency.
• Retrieve information from State and National computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles, restraining orders, criminal histories, parolees and other related information and relay information to officers in the field.
• Manage multiple radio frequencies and radio communications simultaneously.
• Communicate effectively with confused, upset, hostile, or distraught people by phone, while gathering the information necessary to send the correct responders and equipment to the scene.
• Communication center employees may hear and need to respond to graphic descriptions of violence and/or injury.

Requirements:

• Fluency in other languages such as those most common in King County; Spanish, Vietnamese, Somali, Russian, Chinese, Korean, Amharic, Arabic, Ukrainian)
• Experience in the use of spreadsheets, and/or database management.
• Experience in a communications center supporting a county sheriff’s office with more than 250,000 service calls.
• Currently certified in ACCESS (state criminal database), NCIC (National Criminal Information Center) and WACIC (Washington Criminal Information Center).