Emergency Telecommunications Officer 1 (911 Dispatcher)
Salary: $51,966.00 Annually
Position Summary:
At the Department of Emergency Communications (DEC), which serves Nashville and Davidson County, every shift offers an opportunity to make a difference, even a chance to save a life. The mission of the DEC is to serve as the vital link between citizens and the emergency responders of Nashville and Davidson County by providing emergency and non-emergency services in a prompt, courteous, and efficient manner. The DEC’s dedicated employees are typically the initial emergency contact in Metro Nashville, providing life-saving assistance over the phone while dispatching EMS, Fire or Police first responders to an emergency. The DEC provides this public service 24 hours a day, seven days a week, and 365 days a year.
This position also requires a high level of responsibility, flexibility, attention to detail, ability to work under pressure, and maintain privacy and confidentiality. We offer a competitive salary, comprehensive benefits for you and your family, and opportunity for advancement.
Essential Functions:
- Operates automatic call distribution telephone workstation to receive emergency (9-1-1) and non-emergency calls.
- Determines type, location and extent of emergency.
- Types information from caller into computer terminal.
- Codes messages where appropriate.
- Relays information electronically to dispatcher, appropriate personnel or other agencies.
- Assists callers with basic life support procedures.
- Reads maps and gives directions to location of the incident.
- Performs assigned tests of communications equipment.
- Attends training sessions as required.
- Employees wear a headset and sit/stand for long periods of time.
Requirements:
- Must be at least eighteen (18) years of age.
- Must have a high school diploma or equivalency.
- No convictions or guilty pleas or have entered a plea of nolo contendere to any felony charge, or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor or controlled substances. (Tenn. Code Ann. 7-86-205)
- Not have been released or discharged under other than an honorable or medical discharge from any of the armed forces of the United States.
- Applicants must be US citizens at the time of hiring.