Emergency Services Dispatcher

Greendale, WI
Greendale Police Department

Salary: $49,920.00 – $61,651.20 Annually

Position Summary:

Perform a variety of routine clerical, administrative, and technical work in receiving and dispatching routine and emergency information. Keeping official records and assisting in the administration of the standard operating policies and procedures of the dispatch center.

Essential Functions:

  • Dispatch police and other response vehicles for emergency and non-emergency responses; broadcast nature, location, and time of incident. Contact all required personnel and other local concerns such as the fire department in the event of an emergency situation. Insure the presence of reserve units by contacting personnel designated for on-call and relay information as required.
  • Utilizing the department’s computer aided dispatch (CAD), the dispatcher must maintain logs on radio, telephone and computer communications; location of personnel and equipment; in the event of an emergency situation: maintain on-going contact with the responding personnel and keep them informed of all incoming pertinent information; keeps track of various information such as traffic lights out, streets closed, etc., and keeps emergency personnel informed.
  • Maintains accountability of all officers at all times, for their safety and safety of others.
  • Notifies supervisory personnel of any emergency situation or condition which would require the reassignment of additional officers needed to provide for the public safety (i.e., notifies the shift commander of any major incident or natural disaster)
  • Disseminates motor vehicle, driver license, criminal record information, and monitors TTY’s forwarding information to officers as necessary.
  • Monitor telephone (including 911 lines) and radio console (multiple radio channels) in the communications center, answering all incoming calls and ascertain nature of call gathering all necessary information to formulate an appropriate police or fire response.
  • Verify and update Criminal Information Bureau (CIB) files when additional information is received regarding a wanted person; checks with originating agency or our file to verify that the warrant/commitment is still valid prior to confirming same with arresting officer/agency.
  • Inputs data to standard office and department forms, both manual and automated; makes simple postings to various reports; compiles and tabulates data. Maintains dispatch documents and records.
  • Assist citizens who come into the station who wish to make a complaint, pay a ticket, speak with an officer, and obtain open records or for other reasons by asking perceptive questions and treating them with professionalism and courtesy.
  • Process monies for fines, sale of licenses and permits, balances the cash register and forwards deposit to the village treasurer.
  • Monitor all security cameras, door alarms and garage doors for building security.
  • Assist in the training of new hires.
  • Monitor all weather warning systems and 911 phone system.
  • Maintain communications bureau work area and equipment in clean and working condition.
  • Perform other duties as assigned by supervisor.

Requirements:

  • High school diploma or GED.
  • Must be at least 18 years old.
  • Ability to report to work on time.
  • Ability to be available for work.
  • Ability to maintain confidentiality of information.
  • Ability to adjust to change in the organization.
  • Certification of the State TIME system must be continuous during employment.
  • Possess a valid WI driver license.
  • Any other minimum standards set by WI Department of Justice, Division of Training and Standards as applicable to Emergency Service Dispatchers.