Emergency Services Dispatcher I (SR-16)
Salary: $4,240.00 Monthly
Position Summary:
Performs a variety of difficult clerical work in a centralized emergency services dispatching and communications operation; receives training in emergency services radio dispatching methods and procedures; and performs other related duties as required.
Essential Functions:
- Attends selected training and communications courses in police recruit school and other venues to gain familiarity with the basic functions and missions of the various emergency response units throughout the County. These units include, but are not limited to, police, fire, ambulance, civil defense, coast guard, public works, ocean safety, and other public safety agencies.
- Receives formal and on-the-job training in emergency services operations, the principles and techniques of crisis communications, call classifications and coding, and the utilization of radio dispatching equipment under mock as well as actual but controlled conditions.
- Conducts test calls and maintains radio frequency discipline.
- Provides operator relief to higher level dispatchers under close supervision.
- Receives telephone complaints and other requests for emergency services assistance from the public; answers inquiries and disseminates approved information or refers to the proper authority; elicits and summarizes necessary facts; determines preliminary classification of calls and forwards pertinent information to dispatchers.
- Receives case data from responding personnel and enters same into various computerized case files and data bases.
- Makes vehicle, missing person, and other inquiries into various data base systems; maintains and updates logs of abandoned and towed vehicles, missing and wanted persons, and other miscellaneous bulletins and reports.
- Maintains files and inventory records, issues and accounts for materials, supplies, tools and equipment, and operates common office equipment.
- Performs other related duties as required.
Requirements:
- Training and Experience: A combination of education and experience substantially equivalent to graduation from high school and two years of public contact, clerical, radio telephone or telephone switchboard operation, or dispatching experience.