Emergency Dispatcher 1

Position Summary:

The University Police Department provides safety services for the Anchorage campus and residential halls. Made up of sworn officers, a chief, sergeants, dispatchers, non-sworn security, civilian records professionals, and student workers, we show up every day to help students accomplish their educational goals in peace and safety. Emergency dispatchers gather, correlate, prioritize and analyze all pertinent information regarding emergency and non-emergency situations, in order to establish proper UPD response/procedure and requirements. They solve complex problems daily using established guidelines and procedures in order to provide correct safety, security and services for the general public and police officers.

Dispatchers often make technical decisions without referral to higher supervision due to the immediacy of the situations at hand- for instance, when to make a call out (home phone) to supervisors, the Chief, Lieutenants, Dean of Students, Chancellors’ personnel and the CRT group. Decide whether a Building Manager needs to be contacted, etc.

Essential Functions:

• Effective Communication – The knowledge and skills necessary to engage in effective communication in diverse contexts and formats, including public speaking.
• Creative and critical thinking – The knowledge and skills necessary for the critical exploration of issues, ideas, artifacts, and events in order to creatively design, evaluate, and implement a strategy to answer complex questions or achieve a desired goal.
• Intercultural Fluency – The knowledge and skills necessary to promote effective and appropriate interaction in a variety of cultural contexts, particularly in terms of the diverse populations of Alaska.
• Personal, Professional, and Community Responsibility – The knowledge and skills necessary to promote personal flourishing, professional excellence, and community engagement.

Requirements:

• APSIN/NCIC/NLETS certification
• UA Banner system access
• Police/Emergency Dispatcher
• Knowledge of/training in Alaska State Statutes and UPD/UAA Policies, procedures
• Verbal communications using law enforcement terminology
• Must be at least 18 years of age and have no criminal history.
• High school graduation, six months relevant dispatching or customer service experience preferred, or an equivalent combination of training and experience.
• Requires appropriate security clearance and certifications or the ability to obtain security clearance within 30 days of hire and certifications after training period.
• Six months of computer skills: to enter and extract data from various types of computer programs, such as the Alaska Public Safety Information Network (APSIN), law enforcement Computer Aided Dispatch (CAD) systems, alarm systems and various data entry and spreadsheet programs.
• Experience which demonstrates ability to communicate effectively in person and speak clearly and coherently on a public radio network. Experience with heavy public contact and communication. Computer-aided dispatch (CAD) experience.