Emergency Communications Telecommunicator

Position Summary:

The City of Peoria Emergency Communications Center (ECC) is responsible for emergency communications for the citizens of the City of Peoria and Peoria County. The ECC provides dispatching services to Peoria Police, Peoria Fire, Peoria County Sheriff, Emergency Medical Services, Peoria County Fire & EMS agencies and other City departments as part of the Peoria City/County Enhanced 9-1-1 system. The ECC typically receives over 350,000 incoming telephone calls a year. Telecommunicators are responsible for communication between those in need and police, fire and emergency medical services (EMS). This is done by taking emergency phone calls, sending out appropriate information for Police, Fire and EMS and providing accurate contact information for affected individuals

Essential Functions:

•Using a computer-aided dispatch (CAD) system
•Receiving emergency calls from those in need
•Determining the nature and location of the incident
•Determining the priorities of the situation and contacting Police, Fire, and EMS as necessary
•Receiving requests from law enforcement officers pertaining to vehicle registration, warrants and criminal history
•Operating a variety of communication equipment including phones, computers and radio systems

Requirements:

• High school diploma or GED; radio or telephone communication courses helpful; prior related dispatching experience desirable; experience in multi-tasking jobs a plus; equivalent combination of education and experience considered;
• Must pass computerized telecommunicator test and oral interview; selected candidate must successfully pass background investigation conducted by the Police Department.