Emergency Communications Specialist

Salary: $32.00/per hour – $33.20/per hour

Position Summary:

Join our Town of Vail as an Emergency Communications Specialist. We are a strong team working together in a fast-paced environment. When you build a career in emergency communications, you will gain first-hand experience into how rewarding this work can be! The teamwork and collaboration isn’t the only focus of this job, but also seeing how you play an essential role in public safety. By providing critical services to the community, as an Emergency Communications Specialist, you can make a difference!

Essential Functions:

• Receiving, analyzing & prioritizing 911 calls as well as non-emergent phone calls for Police, Fire, and EMS service.
• Performing Emergency Medical Dispatch when appropriate and giving lifesaving instructions over the phone to callers.
• Effectively utilizing a computer-aided dispatch (CAD) system to prioritize calls, record incident details & identify the status and location of responders in the field.
• Distributing calls for service for Police, Fire & Medical units according to guidelines.
• Monitoring radio traffic for Police, Fire & Medical units.
• Access a secure, nationwide database to look up confidential records for responders, including driver and vehicle registration statuses & warrants.
• Sending emergency alerts to the public.

Requirements:

• High School diploma or equivalent.
• Ability to multi-task and thrive in a fast-paced environment.
• Demonstrate excellent verbal and written skills.
• The ability to have emotional control in stressful situations.
• Can display empathy & compassion.
• Strong computer and typing skills.
• Available to work a variety of shifts – including weekends, holidays and over-night shifts.
• Guest service, call center or emergency services related experience preferred.