Emergency Communications Officer, Lateral

Idaho Falls, ID
Idaho Falls Police Department

Salary: $25.00

Position Summary:

This is a civilian position within the Police Department and candidates are subject to the same standards as all law enforcement personnel as set by the Idaho Peace Officer Standards and Training Council.

Essential Functions:

  • Receives and coordinates all 911, police, fire, ambulance, search and rescue, and other emergency requests; receives and coordinates all non-emergency requests; relays instructions to radio units concerned; logs and types all citizen complaints.
  • Dispatches patrol cars and emergency vehicles and equipment as necessary; informs involved officers of the nature of call and provides follow up service to officers requesting additional service or information; provides ongoing communication to assure the safety of officers and emergency personnel.
  • Handles requests from officers on call for special or specific information, i.e., NCIC reports (criminal histories); follows up with appropriate department units for necessary information and relays same back to officer.
  • Keeps informed of whereabouts of officers and emergency personnel at all times; maintains records of location of each officer and time spent on call scene.
  • Broadcasts pick-up notices for wanted persons and stolen and suspect cars to officers; receives and checks inquiries for criminal record checks by using a video terminal; receives and transmits information over Teletype.
  • Conducts preliminary investigations and searches via NCIC, in-house files, FBI files, etc. and supplies requesting officer or official with results; follows up on inquires for criminal history reports and current criminal status.
  • Operates computer to maintain continuous record of communications activity, actions and disposition of emergency requests; keeps necessary logs, records and reports including incoming and outgoing calls; initiates “AlertSense” emergency calls to warn citizens and activate emergency personnel.
  • Maintains radio communications logs, and NCIC/NLETS/ILETS/ISTARS Teletype system; operates computer as needed to access and retrieve records and information; performs technical maintenance on equipment; coordinates complex repairs with system vendors and contract maintenance agency.
  • Performs related duties as required.

Requirements:

  • Must be a citizen of the United States or a resident alien who is legally authorized to work in the United States.
  • High School graduation or possession of a GED or equivalent
  • Not less than 21 years of age at the time appointments
  • Must possess a obtain a valid Idaho Drivers License by date of appointment
  • Must possess and maintain a valid Idaho Driver’s License.
  • Must pass a comprehensive law background investigation.
  • Varying shift work is required, including weekends, nights, and holidays.
  • Must pass a six (6) month probationary period.
  • Upon completion of required training, the Communications Officer shall be certified as an Emergency Communications Officer within 18 months of hire by the Peace Officer Standards and Training Council.
  • Must be ILETS certified within 3 months of hire.
  • Must be EMD certified within 3 months of hire.
  • Must attend and perform (CDE) Continuing Dispatch Education to maintain certification as an Emergency Communications Officer.