Emergency Communications Officer I

Marietta, GA
Cobb County Sheriff

Salary: $20.79 Hourly

Closing Date: 5/30/2025

Position Summary:

The purpose of this classification is to answer and process emergency and non-emergency calls through the E911 Communications Center.

Essential Functions:

  • Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls: determines nature of call and correct signal and/or code; simultaneously enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.
  • Provides lifesaving and pre-arrival instructions to callers in emergency medical situations: remains available to callers while units are in route; and checks medical status.
  • Forwards information to the appropriate emergency response units or agencies: processes requests from officers and/or deputies through the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC), and assist the public with request
  • Utilizes computer to enter and retrieve data: sorts and files records; and assists callers with transactions and information relating to police, fire, and Emergency Medical Services activity.
  • Identifies incorrect or outdated information contained in the CAD: and completes update form for changes of street names and/or addresses, and submits to supervision for verification.
  • Testifies in Court: may be called to testify as the owner of a voice on and E-911 recording and/or to be a witness that a call was received.
  • Dispatches the appropriate agency personnel to scene through use of radio and CAD System: coordinates multi-unit and multi-jurisdictional response calls; maintains awareness of available response units; dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies; and assists in the coordination of correct response.
  • Performs other related duties as assigned.

Requirements:

  • High School Diploma or GED required; supplemented by one year of work experience that shows the ability to maintain steady employment in any field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
  • Additionally, applicants must pass the CritiCall 911 exam and must be age 18 at time of hire.
  • Must obtain and maintain the following certifications: GCIC and NCIC Terminal Operator, Basic Communications Officer, TDD/TTY, and CPR.