Emergency Communications Dispatcher

Salary: $29.36 – $40.46

Position Summary:

As part of the public safety team, the successful candidate will contribute to the safety and welfare of fellow emergency responders and the citizens of both Benton and Franklin counties.

Essential Functions:

• Routine calls of crimes not occurring at the time of the call.
• Calls of crimes occurring during the time of the call.
• Calls from people who are intoxicated, hysterical, irrational, confused, demanding, or screaming at you, people threatening suicide, having a minor or serious medical issue, victims of violent crimes, or reporting a lost child or a lost animal.
• Use technology and interview skills to determine callers’ location, should they be unable to provide it.

Requirements:

• High school diploma or equivalent.
• One (1) year of customer service experience involving substantial customer interaction in a fast-paced environment.
• Working knowledge of Microsoft Office Outlook and Word.
• Data-entry skills with speed and accuracy, and ability to type 35 wpm with accuracy.
• Obtain and maintain ACCESS Level I or II certification within one (1) year of hire date.
• Obtain CPR and Emergency Medical Dispatch (or equivalent) certifications within one (1) year of hire date.

Preferred Requirements:

• Prior successful experience in a fast-paced and multi-tasked public contact environment (e.g. medical intake, bank teller, server, or barista) or a public safety communications environment.
• Knowledge of Benton and Franklin County streets, locations, and landmarks.
• Excellent oral communication skills to include a clear and confident speaking voice with good diction.
• Demonstrated background providing excellent customer service with tact, patience, and courtesy while maintaining a calm and professional demeanor with callers who may be verbally abusive, emotionally upset, uncooperative, or frightened.