Emergency Communications Dispatcher 1

Madison, VA
Madison County Sheriff

Salary: $40,657.00 – $50,049.00/yr.

Position Summary:

Madison County is accepting applications for the position of Full-time Emergency Communications Dispatcher 1 to work in the Sheriff’s Office/Joint 911 Dispatch Center. Under general supervision, this position answers emergency and non-emergency calls, transfer calls to proper agencies, dispatch Law Enforcement, Fire & EMS using computer aided dispatching systems, radio and telephone. Emergency Communications is a 24 hour/365 a year operation.

Essential Functions:

  • Receives, classifies, and processes all emergency and non-emergency incoming calls via telephone, radio, and teletype messages for service.
  • Provides necessary information to those needing assistance including the public, law enforcement personnel, animal control, etc.; responds to citizen complaints; dispatches calls to appropriate public safety entity.
  • Enters information into the computer-aided dispatch (CAD) system.
  • Performs computer related data entry, recording keeping, Virginia Criminal Information Network (VCIN) and National Crime Information Center (NCIC) updates and request, etc.; runs criminal histories and vehicle registration checks when requested; maintains logs of time and location of call and when service has been completed.
  • Monitors incident and officer activity; evaluates and responds to requests for other agencies or additional resources to ensure scene safety to the extent possible.
  • Attends routine and special training to maintain best practice readiness to perform dispatch duties.
  • Prepares incident reports and call records.

Requirements:

  • High school diploma or GED, or equivalent combination of education and experience.
  • Obtain Emergency Medical Dispatch (EMD) certification within six months of hire.
  • Successfully complete the Basic Dispatch School within one year of hire.
  • Obtain Virginia Criminal Information Network (VCIN) and National Crime Information Center (NCIC) within one year of hire.
  • Must meet and maintain all training and education requirements for position.
  • Valid driver’s license in the Commonwealth of Virginia.

https://www.madisonco.virginia.gov/DocumentCenter/View/52359/Emergency-Communications-Dispatcher-1-PDF?bidId=