E911 Telecommunicator

Salary: $49,657.42 – $61,451.06 Annually

Position Summary:

Performs skilled technical work receiving, classifying, processing and dispatching emergency service calls utilizing E-911 and computer aided dispatch systems, receiving, recording and forwarding non-emergency service calls, preparing and maintaining computerized and other records and files, and related work as apparent or assigned. Work is performed under the limited supervision of the E-911 Telecommunicator/Shift Leader.

Essential Functions:

• Receives routine and emergency telephone calls and personal requests for assistance concerning crimes, public utilities, or general information concerning addresses and nature of problems.
• Deciphers, prioritizes, and gathers information from callers.
• Guides dispatched personnel by utilizing the mapping system.
• Dispatches personnel after hours for emergencies; dispatches specialized units.
• Receives and transmits information and messages.
• Operates Division of Criminal Information (DCI) terminal to send and receive messages regarding criminal histories, vehicle identification, missing persons, license plate records and driver histories and related work; enters and removes data from the database.
• Maintains an in-house computer database and communications logs and reports.
• Performs general maintenance and custodial duties.
• Other duties as assigned.

Requirements:

• High school diploma or GED, or equivalent combination of education and experience.
  
• Valid driver’s license in the State of North Carolina.
• This position is a safety sensitive position and subject to random substance abuse testing in accordance with the Pender County Personnel Policy and Risk Policy