E911 Communications Officer

Homer, GA
Banks County Sheriff

Position Summary:

The purpose of this classification is to answer multiple telephone lines, to communicate effectively with persons requesting emergency and non-emergency law enforcement, fire, or EMS assistance, to clearly relay information for dispatch or transfer calls appropriately, and to maintain logs and records of communications activities.

Essential Functions:

  • Performs multiple tasks simultaneously; takes appropriate action when presented with a routine call or a stressful
    life/death situation; remains calm under all circumstances.
  • Answers incoming telephone calls from E-911, TDD, cell phones, and 7-digit lines; communicates with children, nonEnglish speaking callers, hearing and speaking impaired callers; receives and transmits information, complaints, and
    requests for assistance; determines gravity of calls; transfers calls or initiates call backs as necessary.
  • Maintains conversation with caller to obtain/verify pertinent information and to comfort them until assistance arrives;
    gives emergency medical pre-arrival instructions and CPR assistance over the telephone; interacts with highly
    emotional people who are experiencing death, illness, domestic abuse, child abuse, mental illness, suicide, natural
    disasters, etc.
  • Operates radio equipment; communicates effectively and coherently over radio channels using 10-codes and medical
    terminology; dispatches police and sheriff patrol cars, detectives, rescue squads, wreckers, fire trucks; ambulances,
    mutual aid, and coroner as needed.
  • Monitors radio channels; clears unnecessary radio traffic; performs radio checks.
  • Operates DTN, NOAH radio, and tornado sirens; locates severe weather warnings and watches; receives incoming
    weather BOLO’s; activates or deactivates tornado sirens or takes other appropriate action.
  • Enters caller and radio information into database or computer aided dispatch system; assigns case/incident numbers;
    assigns patient numbers.
  • Operates teletype NCIC/GCIC; enters and retrieves information from computer; modifies, locates, maintains, prints,
    saves, and/or clears files and records within database.
  • Provides information and addresses to the public and police as requested; maintains information on pursuits; knows
    location of units at all times.
  • Updates City and County locations and phone numbers; interprets and reads maps.

Requirements:

  • High school diploma or GED; supplemented by little or no previous experience or training involving dispatching; or
    any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and
    abilities for this job.
  • Must obtain and maintain certification as an Emergency Medical Dispatcher (EMD), 911/TDD, CPR; and the Georgia and National Crime Information Center (GCIC/NCIC).