Dispatcher I

Salary: $43,284.80 – $69,160.00 Annually

Position Summary:

This is a dispatcher position with the Madison County Sheriff’s Office at the Emergency Communications Center. The role involves varied and skilled communications work in a fast-paced, high-pressure environment requiring accurate, rapid decision-making. Dispatchers are responsible for receiving emergency and non-emergency calls, evaluating the nature of requests, and dispatching the appropriate public safety personnel, including law enforcement and emergency responders.

Dispatchers must operate multi-line telephone systems and two-way radios, log detailed records of calls and radio traffic, and interact professionally with both the public and internal agencies. Strong multitasking, critical thinking, and communication skills are essential. Once trained, dispatchers work with a high degree of independence, though under general supervision.

Essential Functions:

• Answer and evaluate emergency (911) and non-emergency calls for service with professionalism, urgency, and empathy.
• Ask critical questions under pressure to assess the nature and severity of emergencies.
• Dispatch Madison County Sheriff’s Office deputies, fire services, and other emergency responders using radio and computer systems
• Maintain continuous radio communication with field units, providing them with accurate, timely, and potentially life-saving information.
• Handle difficult and emotionally intense calls (e.g., domestic violence, accidents, active threats, medical emergencies) while remaining calm and in control.
• Accurately log all calls for service and radio activity using the Computer-Aided Dispatch (CAD) system in real-time.
• Prioritize and manage multiple calls and incidents simultaneously in a fast-paced environment.
• Understand and follow protocols for high-risk situations, including vehicle pursuits, armed suspects, and officer assistance requests.
• Communicate and collaborate with surrounding law enforcement agencies and first responders as needed.
• Work rotating shifts, including nights, weekends, and holidays—often with little notice for shift coverage or mandatory overtime during emergencies.
• Maintain strict confidentiality and comply with all federal, state, and agency privacy laws and guidelines.

Requirements:

• Any combination of education and experience equivalent to Graduation from a high school or GED. Experience receiving, evaluating, transmitting, and monitoring emergency requests via telephone or radio or experience in a customer service position demonstrating extensive phone or personal contact with the public is preferred. A combination of experience and/or training that demonstrates the applicant’s ability to perform the essential functions of this position is also acceptable.
• Must complete the Association of Public-Safety Communications Officials (APCO) Public Safety Telecommunicator course.
• Must be able to pass a drug screen and criminal background check. Must be available to work nights, weekends, and holidays. Must possess a valid driver’s license.