Dispatcher

Salary: $23.12

Position Summary:

Adhering to the principles of community engagement and community-oriented problem solving, the Dispatcher provides the initial point of contact for emergency response to criminal activity, fires, medicals, fire alarms, and many service-related calls. The Dispatcher also provides service to a diverse community as the college’s operator.

Essential Functions:

• Promptly answers emergency lines, business lines, and multiple college operator lines.
• Collects information from a diverse set of calling parties as well as walk-ins to the station in a timely manner and disseminates that information to the appropriate entities.
• Utilizes the National Crime Information Center and Criminal Justice Information System to respond to requests for information from on-duty police officers.
• Monitors fire, intrusion, panic, other alarms, and cameras on campus.
• Activates the college’s emergency mass notification system as directed.
• Provides emergency instructions, calls in personnel after hours, and supports and assists the diverse community as a whole in a supportive and professional manner.
• Records details in the computer-aided dispatch software (IMC) database, information in which is often highly confidential, sensitive in nature, and protected by law.
• Review logs, postings, training, emails, CJIS output at the beginning and throughout shift.
• Assist officers with community engagement activities.
• Dispatches emergency and non-emergency incidents requiring fire, medical, or police response according to priority and availability of units.

Requirements:

• HS Diploma or Equivalent
• Related experience in law enforcement, security, or dispatching
• Strong problem-solving, time-management, and communication skills
• Ability to work in a fast-paced, multitasked environment.
• Sensitivity to issues of confidentiality
• Commitment to, experience with, and/or ability to work effectively with a broad spectrum of individuals from a variety of diverse backgrounds

Preferred Requirements:

• Certifications in CPR, CJIS, or APCO
• Experience in Public Safety Dispatching