Dispatch Eligibility List
Performs intermediate technical work dispatching law enforcement and medical personnel to emergencies, assisting the public with emergencies and department policies, managing the support radio, and related work as apparent or assigned. Work is performed under the general direction of the Lieutenant – Dispatch.
$19.30 – $26.09 Hourly
2/1/2022 11:59 AM Central
- Receives, transmits, relays, logs, and coordinates all complaint inquiries, assistance calls, and various communications with law enforcement and other county agencies.
- Monitors emergency and general support radio frequencies; determines priorities of all calls; dispatches required units or agencies; provides emergency dispatch services for all county first responders.
- Operates the countywide emergency paging system.
- Maintains status and location control of all public safety personnel.
- Maintains records of all radio dispatches and telephone calls received and transmitted.
- Assists members of the public and directs inquires to appropriate department members in person or over the telephone.
- Operates varied and complex police communication systems.
- Monitors and maintains departmental documents and adheres to County software requirements on records maintenance.
- Enters and maintains critical records in County software.
Thorough knowledge of County and department policies and procedures to include emergency and inclement weather policies; ability to prioritize and manage multiple, concurrent projects; attention to detail and ability to effectively organize time and anticipate, plan and successfully respond to changing circumstances; thorough knowledge of the 911 emergency system; ability to remain calm in an emergency or stressful situation; thorough knowledge of all towns, villages, county and state roads, streets and highways within the County; ability to operate two-way radios, telephone, and computer terminals; ability to make arithmetic computations using whole numbers, fractions and decimals; ability to operate and use standard office equipment; knowledge and ability to use standard office and position-specific software; ability to effectively communicate both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, supervisors, other departments and the general public.
High school diploma or GED and minimal experience with multi-line phone systems, two-way radios, dispatching emergency personnel, or equivalent combination of education and experience. Obtain Time System certification within 6 months of hire. Valid driver's license in the State of Wisconsin.