Deputy Director of Public Safety Communications

Bridgeport, CT
Bridgeport Police Department

Salary: $116,839.00 – $128,516.00 Annually

Closing Date: 6/2/2025

Position Summary:

This is a high level professional and administrative position involving the responsibility for exercising supervision, leadership and administration of staff and programs under the general policy guidance of the Director and in accordance with modern standards of administration. Acts as Director as assigned or in the absence of Director; represents the interests of the Department as assigned; performs difficult professional and managerial work within the Emergency Communications Center; ensures consistent interpretation and use of City/Departmental/Division policies to effectively serve the public and minimize liability; performs related work as required.

Essential Functions:

  • Serves as the Deputy Department Head for the Bridgeport Department of Public Safety Communications.
  • Assists in management level coordination of Center activities, addresses and resolves problems as necessary;
  • Supervises the system administrator(s) responsible for the proper operation and maintenance of the Center’s technical equipment, i.e., E-911 telephone system, radio system, Computer Aided Dispatch system, message switch infrastructure, wireless 911 equipment and various other technical components; keeps abreast of recent developments in state and federal requirements, disaster operation and advancements in the communications field; supports the preparation of the operating and capital budgets for the Center, and controls expenditures; monitors activity regarding legislation effecting 911 Center operations, training standards for Public Safety Communications Specialist, etc., and provides input on legislation of interest; supports the development and maintenance of the Standard Operating Procedures manual; ensures training of employees.
  • Assists with supervision of Shift supervisors.
  • Assists with and supports implementation of the training curriculum.
  • Expertly interprets policies and ensures that all orders and operational procedures and requirements are addressed in the selection and hiring process.
  • Attends regular staff/management meetings collaborating with other management staff to identify problems and develop long and short-term improvements strategies. coaches, counsels, and mentors employees, providing on-going constructive feedback; prepares appraisal performance reports for direct reports; addresses complaints and resolves employee problems; conducts confidential internal investigations of misconduct/ demeanor complaints and appropriately disposes of the same; prepares reports, statistical analysis and correspondence as required by the Director; provides testimony in criminal court proceedings; performs any other special task as assigned by the Director of Public Safety Communications.

Requirements:

  • This examination is open to the public and to those who meet the following requirements: three (3) years of experience as a Public Safety Communications Specialist (a.k.a. 911 call- taker/dispatcher) with at least one year in a supervisory role.
  • Any combination of education and experience equivalent to graduation from an accredited two-year college or technical school with study in communications and/or public safety.
  • Experience in customer relations and extensive computer skills are mandatory.
  • Must possess or have the ability to obtain a valid State of Connecticut driver’s license.