Community Service Officer

Salary: $65,728.00 – $83,886.40 Annually

Position Summary:

Community Service Officers are an integral part of the Police Department, performing various routine law enforcement-related tasks that do not require the authority of a sworn police officer, thus ensuring the availability of sworn police officers to conduct more critical patrol activities. This current opening in the Police Department is an excellent opportunity for a motivated individual seeking variety and challenge in an area of law enforcement which does not involve criminal enforcement activity such as making arrests or serving warrants.

Essential Functions:

1. Operates computer keyboard to make entries, update, correct or access information on file; keeps a variety of detailed logs, files and reports specific to assigned areas. Utilizes police department data systems including the EZ-Writer, C.M.S. and e-mail.
2. Compiles data from information on file.
3. Monitors office supplies and maintains designated levels.
4. May train and orient new employees or interns/cadets in the work unit; may schedule and oversee activities of assigned interns.
5. May be rotated or assigned activities of other Community Service Officers and may be assigned activities of other personnel for relief purposes.
6. May provide liaison between the department and local, State and Federal law enforcement agencies.
7. Keeps current on law/regulations relating to assigned area.
8. May respond to questions and concerns about assigned areas from the public and other departments or agencies.
9. Builds and maintains positive working relationships with co-workers, City employees and the public using principals of good customer service.
10. Promotes the City’s Mission to make Concord a city of the highest quality by providing responsive, cost-effective, and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City
11. Answers multiple telephone lines; responds to a wide variety of questions from the public in person and over the telephone; directs callers to appropriate location or party including outside agencies, admits authorized persons into the department and takes messages.
12. Receives, classifies and archives various complaints from the public.
13. Monitors departmental security by television cameras.
14. Releases towed or stored vehicles according to guidelines.
15. Keeps abreast of current departmental press releases.
16. Provides support with information retention as it relates to contacts and police reports received at the various community policing field offices.
17. Obtains, verifies and prioritizes supply requests from all divisions within the department; sends verified requests to Finance Department.
18. Coordinates requests for large items with Budget Analyst.
19. Maintains inventory control of all police equipment, including police vehicles, office supplies, forms and miscellaneous items.
20. Coordinates maintenance of equipment and supplies; maintains DMV registration of all non-patrol police vehicles.
21. Administers alarm ordinance for businesses; maintains reports of alarms and responses; contacts and resolves problems with business owners.
22. Receives and maintains security and control of all property seized as evidence or held for safekeeping; classifies items according to guidelines.
23. Arranges for release to various authorized parties and disposal of property as authorized within established guidelines.
24. May transport evidence to County lab facilities for appropriate testing.
25. Ensures the timely and proper notification of owners.
26. Maintains a clean and orderly property storage facility.

Requirements:

• Education: Completion of the twelfth grade or the equivalent.
• Experience: Two years of related work experience, including public contact and preferably including experience in a law enforcement or related agency.
• A California Driver’s License and a satisfactory driving record as a condition of initial and continued employment. This position also requires a full background investigation.
• For certain assignments, a related POST approved course is desirable.