Communications Technician/911 Dispatcher

Dublin, OH
Dublin Police Department

Salary: $29.53 – $38.21 Hourly

Closing Date: 5/18/2025

Essential Functions:

  • Operate a multi-channel radio system to dispatch requests for assistance and resources for law enforcement, fire, medical, and other emergency requests. Coordinate backup support when needed.
  • Operate a multi-line phone system to process incoming 9-1-1, text-to-9-1-1, TDD (Telecommunications Device for the Deaf), and non-emergency calls, record, and dispatch the appropriate resources to the emergency or concern.
  • Operate a sophisticated workstation comprised of multiple monitors with various mapping, video feeds, computer-aided-dispatch (CAD), Emergency Medical Dispatch (EMD) guide cards, and various other computer-aided resources to collect, verify locations of emergencies, evaluate, process, prioritize, track units, and collate incident information with limited supervision.
  • Utilize accepted techniques and protocols to obtain the necessary information to identify the specific type and priority level of emergency.
  • Maintains communication with callers and responders during life-threatening emergencies or volatile situations by providing guidance and life-saving pre-arrival medical instructions.
  • Performs queries and entries into the computerized state system, LEADS, and national system, NCIC, to assist in locating persons and property and ensuring officer safety.
  • Utilization of the Dublin Emergency Warning Systems and Dublin Emergency Calling System to notify the public of emergencies such as severe weather, hazardous material incidents, and other public emergencies.
  • Coordinate with other dispatch organizations to determine and communicate the status of resources for requests for assistance.
  • Other duties as assigned.

Requirements:

  • Possession of a High School Diploma or GED.
  • Must be at least 18 years of age at the time of application.
  • Must be a United States Citizen or United States Permanent Resident.
  • Ability to acquire and maintain LEADS and NCIC certification.
  • Possession of a valid driver’s license.
  • Must establish and maintain a primary place of residence within a County within which the Division of Police has jurisdiction or a county contiguous with such County of jurisdiction. (List includes Franklin, Delaware, Union, Morrow, Marion, Hardin, Logan, Champaign, Madison, Pickaway, Fairfield, Licking, and Knox Counties.)
  • Successful completion of all phases of the selection process before appointment.
  • Successful completion of the communications technician training program.
  • Regular attendance, as governed by and in accordance with applicable rules, regulations, procedures, and laws, is regarded as an essential requirement of this classification.
  • Compliance with training directives established by supervisory/managerial personnel.
  • Adherence to all applicable Federal and State safety laws, rules, regulations, and City safety policies/procedures.