Communications Officer, University Police

Winston-Salem, NC
Wake Forest University

Position Summary:

Operates the WFU Police department communication systems. Works rotating shifts; days, nights, weekends and holidays and is subject to hours beyond or outside normal scheduled shift. Subject to short notice or emergency call-in.

Essential Functions:

  • Operates the department’s radio communications system and dispatches all calls for assistance to officers properly and professionally.
  • Responds to emergency situations which may involve contacting the Winston-Salem Police Department, Fire Department, Forsyth County Emergency Medical Services, Rescue Squads, on-campus emergency teams, and other departments and agencies.
  • Must have excellent hearing in both ears, clear speech, effective verbal skills, and be able to type quickly and accurately on the computer keyboard.
  • Accurately records all events and activities during each shift in the CAD (Computer Automated Dispatch) system.
  • All other duties as assigned.

Requirements:

  • High school diploma or G.E.D with three years of related experience, or an equivalent combination of education and experience. Related experience includes customer service, administrative work, and/or demonstrated experience working on a team.
  • Must be a United States citizen.
  • Excellent customer service, interpersonal, communication, and time management skills.
  • Proficiency with the operation of multiple line telephones and multi-channel radio equipment.
  • Proficiency in Microsoft Office, Google Suites, the internet, and other relevant software.
  • Must pass a criminal background investigation, psychological screening, drug screening and a medical evaluation by a licensed physician.
  • Ability to meet the requirements of the University’s automobile insurance.
  • Must be able to work nights, weekends, holidays, and special events as needed.

Preferred Requirements:

  • Three years related experience in police/emergency communications.
  • DCIN/NCIC certification
  • Must be able to sit or stand at a desk/console for long periods of time.
  • Must be able to meet the North Carolina Standards and Training Commission minimum standards for sight and hearing.