Communications Officer/Police Dispatcher

Cleveland, OH
Case Western Reserve University

Position Summary:

Working under general direction, the communication officer serves staff, faculty, students, and community in a manner that is consistent with the educational philosophy and principles of Case Western Reserve University. The primary objective of the communication officer position is to coordinate emergency and non-emergency response and communications to all emergencies. Duties include prioritizing requests for service, while positively representing the university and upholding the reputation of the division of Public Safety; serve as the university’s information hub and recorder for all emergency and non-emergency situations; and monitor, access, edit sensitive and confidential systems to ensure the university operates without interruption.

Essential Functions:

  1. Receive, transmit, and dispatch all police, security, maintenance, parking and outside support agencies on multi-based radio communications. Receive, handle and/or transfer all calls (emergency and non-emergency) on a five-line phone system and an automated call management system. Gather and compile information for management use via computer-aided dispatch. (25%)
  2. Monitor three alarm systems and receive all alarms, security breaches, safety hazards. Initiate and follow-up on routine and non-routine email correspondence. Monitor, receive emergency calls and texts via university emergency phones and text-a-tip software. Perform, prepare, support, and/or coordinate routine functions such as unlocking/securing doors for staff/ faculty/ students, fire alarm and sprinkler by-passes/re-enables, fire watches, money escorts, parking infractions, traffic control, and additional routine calls for service. (25%)
  3. Coordinate, oversee and direct the safe ride safety and responsive transportation programs operations via automated dispatching software. (15%)
  4. Monitor and utilize the law enforcement automated data system in accordance with state rules and regulations to receive nationwide alerts, enter/retrieve information and provide sensitive personal and vehicle information to requesting police officers as requested. (8%)
  5. Coordinate all emergency and non-emergency communications, make appropriate notifications, to include sending mass notification to alerts to staff, faculty, students and key community members of potentially hazardous situations via multiple mass notification systems. (7%)
  6. Monitor, capture and retrieve video from in excess of 500 cameras to identify, review and document incidents and provide officer safety (number of cameras increased). (6%)
  7. Check out and receive keys and temporary university identification cards of daily contractors and vendors. Coordinate, oversee and direct university lost and found program. (6%)
  8. Perform routine tests of all systems in accordance with written policy and procedures; report any issues and/or malfunctions, i.e. panic alarms, camera operations, emergency phones, radio patching, mass notifications, etc. May direct the work of temporary and/or part-time employees. (6%)


  • A minimum of 1 year of call center or telephone operator experience.
  • Experience in public safety/security or a related field preferred.
  • High school education required.
  • Two-year degree in Law Enforcement/Criminal Justice preferred.
  • Must be able to successfully receive Law Enforcement Automated Data System certification.
  • Public Safety Telecommunicator certification required at the time of employment or within 12 months of hire. Certification must be maintained throughout tenure.
  • Emergency Medical Dispatcher certification by the International Academies of Emergency Dispatch preferred.